Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Front Desk Agent

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Front Desk Agent is the welcoming face of the Dellshire Resort, responsible for creating a warm and inviting first impression for every guest. This position ensures an exceptional arrival and departure experience while efficiently managing guest inquiries, reservations, and requests. The Front Desk Agent plays a key role in upholding the resort’s service standards and ensuring guest satisfaction throughout their stay.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Greet all guests with professionalism, enthusiasm, and genuine hospitality.Check guests in and out of the resort accurately and efficiently.Manage guest reservations, cancellations, and modifications in the property management system.Provide detailed information about resort amenities, dining options, and local attractions.Respond promptly to guest concerns or requests, following up to ensure complete satisfaction.Handle payment transactions, verify billing accuracy, and process cash or credit card payments.Communicate effectively with Housekeeping, Maintenance, and other departments to ensure seamless service delivery.Maintain a well-organized and tidy front desk area, ensuring materials and supplies are stocked.Adhere to all security and privacy policies to protect guest information and resort assets.Uphold Dellshire Resort’s values of exceptional guest service, teamwork, and integrity in every interaction.

What are we looking for?

Who You Are

High school diploma or equivalent required; hospitality or related degree preferred.Minimum one year of front desk, guest service, or hospitality experience preferred.Excellent communication and interpersonal skills.Strong computer and administrative skills; experience with property management systems (such as Opera or similar) preferred.Ability to multitask in a fast-paced environment with attention to detail.Professional appearance and demeanor at all times.Availability to work flexible hours including weekends, evenings, and holidays.Other duties as assigned by Manager.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every welcome tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$16.00

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$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.