Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at Cambria Hotel Pittsburgh Downtown with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Guest Services team as a Front Desk Agent Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Services Agent assists with checking guests in/out, addressing guest needs, and being a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guests. 

If you are a person who enjoys engaging with people and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality.

Your Role:

Provide exceptional customer service by being engaging and taking sincere interest in interacts with all guests.Handles guest check-ins and outs efficiently and in a friendly and professional mannerResolve guest challenges and take appropriate action to ensure guest satisfactionProcess customer payments according to established procedures and policies including proper cash handling and credit card authorizationsEfficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concernsAssist with pre-registration and blocking of reservations. Prepares for group arrivals and departuresProvides the highest quality of service to guests at all times."Be the difference" with all guests and employees and do more than just “the norm".

What are we looking for?

High school diploma preferredExcellent communication, organization, and customer service skilled are requiredHospitality industry experience is a plus.Ability to solve problems when they arise.Ability to work in a team environment is a must.A strong desire to make an impact on other peopleAn outgoing and engaging personalityAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidays

Compensation:

$15.00

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$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.