Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

 We are currently seeking a motivated individual with a strong desire to work in the hotel business to join our team as a Front Desk / Guest Service Agent. The successful candidate will demonstrate the ability to work independently, possess excellent communication skills, and be a quick thinker. While prior knowledge of Front Office procedures is an asset, it is not mandatory, and we welcome applicants with a keen interest in the hospitality industry.

Perform efficient and accurate check-in and check-out procedures while warmly welcoming guests and bidding farewell to them.Process reservations, modifications, cancellations, and room assignments using the OPERA Property Management System (PMS).Handle all forms of payment (cash, credit/debit cards, room charges, third-party billing) and balance daily transactions accurately.Respond promptly and professionally to guest inquiries, requests, and concerns in person, over the phone, and via email/chat.Resolve guest complaints effectively or escalate to a supervisor, when necessary, always following through to ensure 100% guest satisfaction.Upsell room categories, packages, and hotel facilities to maximize revenue and enhance the guest experience.Coordinate with Housekeeping, Engineering, Concierge, and other departments to fulfill guest requests (early check-in, late check-out, extra amenities, maintenance issues, etc.).Issue keys/key cards, explain hotel services, amenities, Wi-Fi access, and safety features.Maintain thorough knowledge of current room rates, promotions, packages, and loyalty programs.Manage the switchboard when required: answer calls within three rings, transfer calls, and take accurate messages.Process wake-up calls and verify delivery.Assist with basic concierge services including restaurant reservations, transportation arrangements, tour bookings, and local recommendations.Maintain a clean, organized, and professional front desk and lobby area always.Adhere to all cash-handling, PCI compliance, and data-privacy policies.Assist with group arrivals/departures and VIP handling when required.Perform end-of-shift duties including cash drop, shift reports, and handover notes.Actively participate in daily briefings and departmental training sessions.Perform any other duties as assigned by the Front Office Manager or Supervisor.Minimum 1 year of customer-facing experience (previous hotel Front Desk experience strongly preferred).Proficiency with OPERA Cloud or OPERA PMS is mandatory (candidates must demonstrate hands-on ability during interview).Strong computer literacy (Microsoft Office, email, internet) with accurate and quick typing skills (minimum 35 WPM).Fluent in English (speaking, reading, writing); additional languages (Spanish, French, etc.) are a plus.Outstanding communication and interpersonal skills with a naturally friendly and professional demeanor.Proven ability to remain calm, courteous, and solution-oriented under pressure.Excellent attention to detail and multitasking capabilities in a high-volume environment.Flexibility to work a variety of shifts including mornings, evenings, nights, weekends, public holidays, and on-call as needed.Professional appearance and adherence to the hotel’s grooming standards always.Legal authorization to work in the Cayman Islands.

What are we looking for?

High school diploma or equivalent; college coursework or diploma in hospitality/tourism is an advantage.

Ability to stand for extended periods.Able to lift and carry up to 25 lbs (luggage assistance when required).Frequent use of computer keyboard, telephone, and office equipment.

Compensation:

CI$7.50

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CI$7.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.