Our client, a leading technology solutions provider, is seeking a Freshworks Platform Optimization Specialist to join their team. As a Freshworks Platform Optimization Specialist, you will be part of the IT Services team supporting various internal stakeholders. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset, which will align successfully with the organization's goals. **Job Title:** Freshworks Platform Optimization Specialist **Location:** Onsite in Gilbert, AZ or Westminster, CO, Centennial, CO **Pay Range:** $70 to $80 an hour Not open to C2C Candidates **What's the Job?** + Assess the current Freshworks (Freshservice) setup and identify areas for improvement. + Reconfigure and customize workflows, automations, SLAs, and ticketing systems. + Implement new features and integrations to optimize platform performance. + Ensure alignment with ITSM standards and business objectives. + Collaborate with internal stakeholders to gather requirements and deliver solutions. **What's Needed?** + **_Proven experience with Freshworks (especially Freshservice) configuration and administration._** + **_ITSM certification (e.g., ITIL Foundation or higher)._** + Strong understanding of service management principles and best practices. + Ability to work independently and manage project timelines. + Experience with platform integrations, APIs, and automation tools. **What's in it for me?** + Opportunity to work with a dynamic team on innovative projects. + Gain hands-on experience in optimizing a leading ITSM platform. + Enhance your skills in service management and platform integration. + Collaborate with diverse teams and stakeholders. + Contribute to meaningful improvements in business processes. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.