Job Title: Freight Support SpecialistJob Description We are seeking a motivated Freight Support Specialist to manage and fulfill complex paperwork requests, ensuring smooth operations across our Wholesale, Retail, and Freight Only business sectors. The role involves utilizing technology and resources effectively to drive data entry compliance and provide application support to drivers and third-party carriers. Responsibilities + Manage and fulfill complex requests for paperwork such as Bills of Ladings and Delivery Tickets for internal departments. + Ensure drivers and third-party carriers complete delivery confirmation entries accurately and timely. + Drive data entry compliance by communicating with drivers and third-party carriers via phone, text, or email. + Provide application support and troubleshoot issues, escalating IT problems to appropriate parties. + Support and contribute to application releases, improvements, and initiatives. + Identify trends in entry errors and paperwork requests, providing coaching and initiating related reporting processes. + Provide reporting on driver and third-party carrier performance and entry accuracy. + Review entries to ensure accuracy and completeness in processes. + Assist in ad-hoc order entry into applications and dispatch systems. + Participate in stretch assignments as needed. + Model behaviors that support the company's common purpose, ensuring high-level support for guests and team members. + Ensure compliance with rules, regulations, policies, and procedures. + Complete other duties as assigned. Essential Skills + Customer service experience + Logistics and transportation knowledge + Proficiency in freight bills and data entry + Administrative support skills + Advanced Microsoft Office skills, specifically in Teams and Excel + Aptitude for understanding and solving complex problems + Knowledge of the fuel and trucking industry Additional Skills & Qualifications + High school diploma or equivalent required; Bachelor's degree in Business or Supply Chain preferred + Minimum two years' experience in customer service or logistics + Familiarity with Bills of Ladings and standard logistics procedures Work Environment The position is based onsite in an office setting, providing a dynamic and collaborative environment where technology and teamwork are integral to daily operations. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Knoxville,TN. Application Deadline This position is anticipated to close on May 28, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.