About the job
International Consumer Banking (ICB)
International Consumer Banking is at the heart of JPMC's expansion of the Chase Brand into new markets. We recently launched Chase UK and purchased Nutmeg, the UK's largest digital wealth services provider. We are continuing our journey of innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We're also committed to designing content for reuse in a way that's measurable and consistent.
Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture. ICB's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly visible Control Management organization.
The Fraud Strategy Function
The Fraud strategy function leads the 1st line of defence business for fraud risk, including ownership of the fraud strategy and control framework across all products and channels. Working inside a specialist fraud team to ensure transaction monitoring and controls are optimized to reduce fraud risk whilst ensuring 1st class client experience.
Fraud Product focuses on four areas:
Role Responsibilities:
Delivery of an end to end digital fraud decisioning strategy that optimizes fraud detection and client experience utilizing fraud scores and rules across a disparate set of vendors and fraud vectors Drive fraud strategies using data from multiple fraud prevention vendors - Optimize these to ensure decisioning capability is enhanced to protect customers and the firm from fraud. Ownership of a Detection and decisioning strategy that ensures we have key data fields flowing into the fraud monitoring system that can optimize fraud strategy and rulesets Identification of future fraud risks that are driven by product or channel development and mitigation of these risks through appropriate strategies Working across a wide group of teams (product teams, payments, engineering, technology, risk) to ensure that key partners are aware of all of the fraud Communicate effectively across teams and gain credibility by understanding end to end impacts of the fraud strategies that are implemented Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive engagement with the fraud prevention program of work Key understanding of innovation and operational impacts of managing digital fraud detection strategy with multiple input data points from a wide range of vendor systems Monitor and optimize model performance by developing a strong working relationship with the specialist Risk Models team. Act as a fraud subject matter expert for the SME Business and share best practice across the firm
Qualifications and experience:
Bachelor’s degree or equivalent experience required, ideally in a science, computing, engineering or mathematics based subject Experience in a first or second line fraud role, in a policy, strategy or analytics specialism, with knowledge of SME. Experience of delivering in an agile environment. Experience of working with authentication strategy and authentication tools (behavioral biometrics / device intelligence) Experience in management / optimisation of fraud prevention tools. Eg Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, and behavioural biometrics vendors Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems. Ability to solve problems from first principles, taking innovative approaches to address user needs. Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner. Networking –interpersonal skills; collaboration, openness and relationship building skills Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment. Vendor management – ability to understand a vendor product offering and ability to integrate into current technology stack Ideally will have a background in banking or consumer products, clear interest in innovation and technology.