Our team is comprised of subject matter experts across all Fraud dimensions, including account opening, money movement, checks, and transactional vectors. In addition to the Fraud teams, we have recently established a Credit Decisioning Unit (CDU) to build a marginal decisioning framework for Consumer and Community Banking’s lending businesses, working in close partnership with each line of business. The business manager will play a pivotal role in crafting analysis, shaping and communicating our collective narrative, and driving organizational excellence across both strategic and administrative initiatives.

As a Business Manager in Fraud Strategy and Credit Decisioning, you will be instrumental in supporting our Fraud Strategy and CDU teams. You’ll help drive organizational strategy, manage cross-functional projects, and foster a culture of excellence.

Job Responsibilities

Support the day-to-day activities of the Fraud Strategy and CDU teamsBuild and maintain strong relationships across teams and business partnersDrive leadership team agendas, priorities, meetings, and follow-upsDevelop executive-level business review materials and messagingManage cross-functional projects, including project management and ad hoc initiatives as neededIdentify opportunities for process improvement and help implement best practicesAssist with strategic planning and execution of organizational initiativesEnsure timely and effective communication across all levels of the organization

Required Qualifications, Capabilities, and Skills

Bachelor’s DegreeMinimum 4+ years of experience within financial services or similar environmentAbility to work in a fast-paced, results-driven environmentStrong oral and written communication skillsExcellent interpersonal and collaboration skillsDetail-oriented with strong organizational abilitiesAbility to multi-task, adapt to changing priorities, and meet tight deadline

Preferred Qualifications, Capabilities, and Skills

Experience in retail lendingProven track record in process improvement or project managementStrategic thinker with active curiosityExperience supporting senior management teams