Are you ready to make a significant impact in the world of fraud prevention and recovery? As a Fraud Recovery Analyst within our Fraud Client Experience Team, you will be at the forefront of safeguarding our clients' financial interests. This role offers a unique opportunity to engage directly with clients and internal partners, validate transactions, and educate on fraud prevention best practices. Join us to enhance your career growth, develop your skills, and contribute to a culture of trust and collaboration. Be part of a team that values your insights and proactive problem-solving skills and help us deliver exceptional service to our clients.

As a Fraud Recovery Analyst within the Fraud Client Experience Team, you will play a crucial role in managing and maintaining fraudulent claims related to both check and electronic transactions (ACH/WIRE). Your work will help reduce bank losses and enhance client recovery, making a tangible impact on our firm's success and the wider community. We foster a culture of trust and collaboration, where your insights and proactive problem-solving skills are valued. Join us in building strong relationships and delivering exceptional service to our clients.

Job Responsibilities:

Manage and maintain fraudulent claims related to check and electronic transactions (ACH/WIRE).Provide education on payment validation best practices and lookalike domains.Authenticate, validate, and process Check Fraud and ACH/WIRE claims.Trace monetary funds through other banks and communicate with clients and internal partners.Engage internal partners for escalation and prioritize to meet payment cutoffs and service levels.Build and strengthen trusting relationships with internal partners and clients.Project a confident and professional presence to clients and internal partners.Escalate confirmed fraud payments and follow procedures to secure client profiles.Accurately document all interactions and support policy development and training materials.Partner with leadership and business partners to resolve client issues and meet business goals.Perform open-source research and identify patterns/trends in transaction data.

Required Qualifications, Capabilities, and Skills:

Experience and strong working knowledge of Investigations/Fraud Investigations.Ability to communicate clearly and consistently via email and phone.Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices.Proactive approach to problem-solving and ownership of issues.Creative problem-solving techniques to address business issues.Excellent time management, organizational, written, and oral communication skills.Critical thinking and problem-solving skills to assess and resolve investigation cases.Ability to work in a fast-paced environment and adapt to change.Ability to multitask under minimal supervision and work effectively in a team environment.