Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you’ll empower colleagues, drive operational excellence, and deliver outstanding service. This is your chance to grow your career while making a difference for our customers and our business. We value your ideas, your passion, and your commitment to doing what’s right. Be part of a team where your leadership truly matters.

As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.

Job Responsibilities:

Optimize team performance across key operational, financial, and people metricsCollaborate with cross-functional teams to improve business and operational outcomesChampion change by identifying root causes and implementing solutionsLead by example and act as an advocate for our brand and valuesFoster a positive and inclusive team cultureCoach and develop colleagues to achieve exceptional resultsShare customer insights and best practices with the wider teamBuild expertise across all channels and functionsCommunicate effectively with colleagues and customersRecognize and celebrate team achievementsSupport continuous learning and skill development

 

Required Qualifications, Capabilities, and Skills:Demonstrate leadership experience in a customer-focused environmentShow accountability and curiosity in developing peopleLead teams and self through periods of change and ambiguityDrive results through colleague engagement and motivationCommunicate clearly and confidently, both written and verbalApply creative problem-solving to resolve customer inquiriesChampion a positive team culture and provide regular feedbackCoach and support delivery of first-class servicePossess multi-channel operational experienceMinimum 1 year of experience in a leadership roleExperience in fraud operations or financial services

 

Preferred Qualifications, Capabilities, and Skills:

Experience leading teams in fraud prevention or risk managementAdvanced coaching or mentoring certificationStrong analytical and data interpretation skillsExperience with process improvement initiativesKnowledge of regulatory requirements in financial servicesProficiency in digital platforms and multi-channel operations
 

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