Job Description

What is the opportunity?

In a non-call center environment, you will support the Personal and Commercial Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

Please note: This is a hybrid role for applicants within commuting distance to Place Bonaventure office location in Montreal or York Mills office location in Toronto.

What will you do?

Use in-depth fraud understanding to Investigate fraud alerts on loan applicationsReview notes and pertinent application detailsReview NDB alerts and update notifications accordinglyPerform outbound calls to validate application detailsRecord and refer all suspicious files to CIS for reviewIn this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What you need to succeed?

Must- have:

At least 12 months experience in client service or fraud related environmentAbility to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experienceProven interpersonal communication and problem resolution skillsAble to work a set shift of 8:00am to 8:00pm Monday to Saturday

Nice-to-have:

Mortgage related Fraud experienceCitadel, Casper, Linx, EIM, Camps, IRIS, Synergy

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefitsExposure to strong mentorship and leadership examplesAbility to make a difference and lasting impact 

Job Skills

Communication, Teamwork

Additional Job Details

Address:

800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-13

Application Deadline:

2026-02-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.