“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 19,000 trained professionals + 300+ locations worldwide + Fortune 500 + Globally unified systems As a FTZ Supervisor, you will be responsible for supervising the day-to-day FTZ Operations and staff. Support transition and retention of customers. Major Duties and Responsibilities + Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing. + Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA) + Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s) + Ensure the team operates in accordance with the policies and procedures of Expeditors + Ensure our clients are receiving an exceptional level of customer service + Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management + Assist team members with problem solving and customer service + Perform entry/admission/withdrawal audits and implement corrective actions + Ability to perform all of the functions performed by FTZ CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI's, working with Customs & PGA's, etc. + Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned. + Create SOPs and transitioning new clients within the team + Periodically review existing SOPs for accuracy and update or send to agent to update as necessary + Ensure all team members are following Expeditors' credit and OCL process. + Review rate schedules for accuracy + Ensure all files are billed timely, accurately and accounting discrepancies are resolved + Ensure proper usage of GL codes + Monitor overtime + Review profitability and productivity - with a goal of eliminating waste + Keep team's morale at a high level and maintain a low level of unplanned turnover + Train, Motivate, Challenge and Mentor other employees + Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc. + Prepare Annual Employee Reviews and 1 on 1s for members of your team. + Ensure all team members meet or exceed training requirements and deadlines + At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System + At least 1-2 years of lead/supervisory experience + Well-rounded knowledge of the HTSUS + Well-rounded knowledge of the Title 19 of the Code of Federal Regulations + Well-rounded knowledge of the Foreign-Trade Zones Manual + Knowledge and experience with Participating Government Agencies + The ability to troubleshoot and solve problems quickly and effectively + Strong Management Skills + Must be able to commute to the Pullman/El Paso Facility + High School Degree or equivalent required + Must be legally authorized to work in the United States + Must have the ability to work overtime and/or weekends in support of the department needs + Fluent in English and Spanish, both written and verbal + Good computer skills (Word, Excel, and familiarity with PowerPoint) + Comfortable with numbers and basic mathematical skills + Familiarity with 10-key usage + Ability to multi-task and prioritize throughout the workday while remaining focused and organized + Demonstrated ability to be pro-active in thought and action + Strong organizational Skills + Analytical with a strong attention to detail + Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results + Ability to work independently and in a collaborative team environment + Willing to pitch in and help on last minute projects or assist team members + Excellent written, verbal, and interpersonal communication skills + Has a demonstrated strong work ethic, and reliability + Comfortable working in a professional business environment + Proven ability and desire to learn new software and technologies + Knowledge of Expeditors Internal System Preferred + Undergraduate Degree Preferred + Customs Brokerage License or Actively pursuing and taking the exam Expeditors offers excellent benefits: + Paid Vacation, Holiday, Sick Time + Health Plan: Medical + Life Insurance + Employee Stock Purchase Plan + Training and Personnel Development Program + Growth opportunities within the company