Food Server - The Key Hotel **Q Casino + Resort** 1 Positions ID: 85551 Posted On 12/29/2025 **Job Overview** **Q Casino + Resort** **The Key Hotel – A Tapestry Collection by Hilton Hotels** **Hilton Garden Inn Dubuque** **FOOD SERVER** **BASIC FUNCTION** Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants. This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment. **ORGANIZATIONAL RELATIONSHIPS** + Reports to: Front of House Manager + Supervises: N/A **SPECIFIC DUTIES AND RESPONSIBILITIES** + Set up dining room according to service standards. + Ensure all glassware, silverware and dishware are clean polished and properly placed. + Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience. + Accurately enter orders into the POS system. + Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards. + Monitor assigned section, anticipating guest’s needs and proactively offering assistance. + Clear tables, replenish beverages, and fulfill guests’ requests promptly. + Maintain cleanliness and organization of dining areas before, during, and after service. + Coordinate with FOH Manager, supervisors and team members to ensure seamless service. + Adhere to all health, safety, and sanitation regulations. + Follow proper procedures for handling and disposing of food waste. + Assist in post-shift breakdown and reset of dining room and service areas. **EDUCATION, TRAINING AND EXPERIENCE** + Formal education is not required. + Relevant food and beverage experience preferred. **STANDARDS OF PERFORMANCE** + Set up dining room according to service standards. + Ensure all glassware, silverware and dishware are clean polished and properly placed. + Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience. + Accurately enter orders into the POS system. + Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards. + Monitor assigned section, anticipating guest’s needs and proactively offering assistance. + Clear tables, replenish beverages, and fulfill guests’ requests promptly. + Maintain cleanliness and organization of dining areas before, during, and after service. + Coordinate with FOH Manager, supervisors and team members to ensure seamless service. + Adhere to all health, safety, and sanitation regulations. + Follow proper procedures for handling and disposing of food waste. + Assist in post-shift breakdown and reset of dining room and service areas. **MENTAL AND PHYSICAL REQUIREMENTS** + Ability to work in a fast-paced, high-pressure environment. + Strong problem-solving skills and ability to adapt to changing situations. + Excellent communication and interpersonal skills. + Ability to stand and walk for extended periods. + Must be able to lift and carry up to 50 lbs. + Ability to bend, stoop, and reach frequently. + Flexibility to work evenings, weekends, and holidays as required by business levels. **WORKING ENVIRONMENT AND CONDITIONS** + Primarily indoors, may support occasional outside events. + Exposure to varying temperatures, and moderate-to-high noise levels. + High guest interaction requiring excellent customer service skills. + Fast-paced and physically demanding work environment. **EQUIPMENT AND TOOLS** + Coffee and beverage dispensers. + POS terminal and payment processing equipment. + Serving trays and stands. + Glassware, dish equipment and sanitation supplies. Primary Contact 305175 Elizabeth Goedken Human Resources Generalist, Human Resources 563-585-2955 Phone Phone Phone 563-582-0139 Fax elizabethg@qcasinodbq.com Email True True True **Job Details** Categories Customer Service Food and Beverage Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1202 Job REQ # \# Positions 1 Start Date 20251229 End Date 20260130 Featured Job TH Ad TH Comments **Similar Jobs** Final Assembly Sedona Staffing Services Purchasing Agent Sedona Staffing Services Screen Printer Sedona Staffing Services Retail Cashier and Sales Sedona Staffing Services Injection Mold Operator Sedona Staffing Services Tool and Die Maker Sedona Staffing Services Machine Feeder and Unloader Sedona Staffing Services Welder / Welding Production Associate Sedona Staffing Services Manufacturing Technicians - 1st and 2nd shift Sedona Staffing Services CNC Machinist Sedona Staffing Services **Share this Job** Q Casino + Resort **About the Company** **Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation! Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead. Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant. Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**