Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Food & Beverage Supervisor is responsible for a variety of tasks, including scheduling shifts, seating customers, and caring for staff members. They provide excellent customer service and ensures that the overall operation of the workplace runs smoothly. In their day-to-day work, they assist customers and help restaurant staff with operations. They connect with kitchen staff and the Restaurant Managers to ensure all food and materials are available.  They also oversee reservations management.

All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures. 

POSITION RESPONSIBILITIES/DUTIES:

Maintain an active presence on the floor and pool deck, assisting guests, supporting team members, and ensuring smooth service flow.Support and guide servers, bartenders, runners, hosts and pool attendants with daily tasks and guest interactions.Assist with training new team members on service standards, policies, and procedures.Lead daily pre-shift meetings and communicate relevant information regarding specials, events, or service updates.Support management with handling guest concerns and resolving service-related issues promptly and professionally.Monitor restaurant/pool cleanliness and presentation standards, including dining room, service stations, and host stand.Ensure compliance with food safety, sanitation, and HACCP guidelines.Verify that side work, opening procedures, and closing procedures are completed accurately by the team.Assist with inventory counts, restocking, and maintaining supplies needed for daily service.Support scheduling coverage by communicating staffing needs or call-outs to management.Accurately complete shift-related paperwork and reports as assigned.Ensure adherence to Sunseeker service standards and promote a positive team environment.Collaborate with kitchen leadership to ensure accurate food running, ticket times, and communication.Promote upselling and product knowledge among team members.Observe team performance and provide on-the-spot coaching; elevate performance issues to management when necessary.Maintain safety and security procedures for guests and team members.Perform other job-related duties as assigned by the management team.

What are we looking for?

EDUCATION & EXPERIENCE:

Required:

High School Diploma or equivalentMinimum 1 year of experience in Food & Beverage, preferably in a supervisory or lead roleStrong customer service skills in a high-volume environment, previous experience in a luxury hotel or resort environmentKnowledge of restaurant operations and food safety standardsAbility to communicate effectively in English, both verbal and writtenFamiliarity with POS systems and basic reporting

KNOWLEDGE/SKILLS/ABILITIES:

Ability to work varied shifts, including evenings, weekends, and holidaysStrong communication and interpersonal skillsAbility to multitask and remain calm under pressureProfessional appearance and demeanorStrong organizational skills and attention to detailAbility to lead by example and motivate a teamBasic proficiency in Microsoft Office and POS applicationsAbility to stand/walk for extended periods and lift up to 25 lbs

Compensation:

$20/h

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$20/h

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.