Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

What you will have an opportunity to do:

The Bradley Hotel is seeking an enthusiac AM Working F&B Supervisor and PM Working F&B Supervisor to oversea the operations on our Birdie's and Arbor restaurants.

 

PRIMARY PURPOSE OF THE POSITION:   The Working F&B Supervisor will supervise and assist in the day-to-day operations of Birdie’s and Arbor.  Ensures that employee and guest satisfaction are exceeded by assessing the customer needs, meeting quality standards for service and continued evaluation of external and internal guest satisfaction. 

The Working F&B Supervisor will be responsible for maintaining the highest customer service standards in Birdie’s and Arbor restaurants. The Working F&B Supervisor will ensure all aspects of the restaurants are operating in accordance to established policies and procedures to include cash control, property promotions, alcoholic beverage menus, and overall housekeeping and maintenance respective areas of responsibility. The Working F&B Supervisor will ensure that all aspects of customer service are successfully executed in order to maintain a loyal following amongst guests, thus increasing business and furthering the restaurants’ reputation of providing a quality experience. 

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

Supervise and develop the performance of employee’s bar performance to ensure efficient operations and adherence to hotel/restaurant’s policies and procedures and to insure the highest possible levels of guest satisfaction in a cost-efficient manner.Supervise programs that promote a positive work environment for all employees Answer inquiries pertaining to property policies and services. Compile and balance cash receipts at the end of the day or shift. Ensure all policies and procedures are fully implemented in the restaurant including safety, emergency guidelines, etc.Function as a liaison between guest and restaurant/bar while maintaining a high level of customer service.Inspect supplies, equipment, and work areas for cleanliness and appearance to ensure efficient service and conformance to standards. Inspects food and food preparation to maintain quality standards and sanitation regulations.Investigates and resolves food quality and service complaints.Maintain credit policies in the restaurant/bar.Performs all other duties as directed by immediate managers.Provide assistance to staff members as necessary.

 

SUPERVISORY RESPONSIBILITIES:  Supervises all FOH employees in Birdie’s and Arbor during designated working supervisory shifts. 

What are we looking for?

Previous experience working at a Restaurant in a luxury hotel and or full service resort.Knowledge of Micros.Ability to make quick decisions in high stress situations.Excellent customer service skills.Pleasant and positive personality.Well organized.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.