JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: BlackRock,  

Role Purpose 

A highly self-motivated person with a passionate for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.  

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future. 

Core Responsibilities 

Welcome all visitors warmly and genuinely to BlackRock, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and wishing them a fond farewell. 

Customer Service 

Enthusiastically welcome all visitors to BlackRock, walking them through the registration process, keeping them updated about their host/meeting, taking care of their needs during their visit and bidding them farewell 

Ensure all visitors are correctly registered and issued a pass as per BlackRock security standards 

Alert hosts to their visitor's presence and keep visitors updated about their host's arrival time 

Provide prompt and efficient service where expectations are consistently exceeded 

Track all visitors, including vendors, visiting employees and guests using Resource Scheduler 

Maintain an effective customer focus in all activities 

Meeting Room Support  

Process and manage conference room bookings and requirements, capturing all booking data in Resource Scheduler within prescribed timescales 

Undertake daily checks of meeting rooms to ensure they are clean, tidy, and fully operational 

Assist in conference room set-ups including furniture changes and adjustments to moveable walls (where applicable) 

Order and deliver catering to meeting rooms as required 

Make and deliver refreshments to meeting rooms as required 

Support Audio-Visual equipment for meeting rooms and provide first-line resolution or escalate requirements as necessary 

Office Support  

Answer phones in a professional manner consistent with BlackRock's global standard 

Liaise with BlackRock employees about all services offered at reception 

Ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness 

Manage incoming and outgoing courier and other packages or mail as required 

Procure and distribute pantry amenity supplies and stationery 

Additional Core Requirements 

Work closely with FM, Technology and wider building services teams to provide the best possible service to all clients and employees 

Always wear client approved uniform and name badge when on duty and in line with required standards 

Be a proactive communicator with all key influencers within JLL, BlackRock and vendor partners 

Additional responsibilities  

Book taxis in line with client's policy and procedures (where applicable) 

Coordinate security access cards for employees and vendors 

Ensure you are up to date with any required changes to reception processes or office projects that may affect reception service delivery 

Ensure procedural standards manual (SOPs) are kept up to date and adhered to 

Ensure all security doors remain closed and escalate any security equipment not working as designed 

Complete all BlackRock mandatory trainings within advised deadlines 

Risk Management 

Support implementation of disaster recovery and business continuity programmes 

Follow established escalation procedures and incident reporting procedures 

Adhere to JLL's business conduct by ensuring compliance with firm's guidelines, procedures, and strategies 

Required Skills and Experience 

Prior experience in facilities, hospitality, or related field (preferred) 

Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively 

Ability to effectively deal with stressful situations 

Ability to work independently 

Self-motivated; confident & energetic 

Flexible – able to adapt to rapidly changing situations 

Goal-oriented – able to focus on meeting all performance targets 

Strong communicator with good presentation skills and strong verbal & written communication skills (English & local language required, additional languages beneficial) 

Critical Competencies for Success 

Firm First mind-set 

Client Focus & Relationship Management 

Proactive & professional approach to customer experience 

Health & Safety Management (Hybrid FC Role Specific) 

Remain aware of Hygiene, Health and Safety policies and Fire Regulations 

Record and report any accidents and near misses within the location adhering to company procedures 

Ensure all equipment is well maintained and in good working order 

I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management. 

EMPLOYEE NAME (please print) 

EMPLOYEE SIGNATURE 

ISSUED BY 

DATE 

Issue a copy of the Job Description to the employee and file a signed copy in the employee’s Personnel and Training File. 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.