Job Description

As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.Analyse sales data and collaborate with the Store Manager to maximise department performance.Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.Support recruitment efforts and ensure effective onboarding and training for new team members.Identify and nurture future talent, contributing to development plans that support team progression.Oversee daily store operations, ensuring efficiency and alignment with brand standards.Act as a brand ambassador, consistently delivering the best possible experience for every customer.Step into the role of Store Manager when required, ensuring continuity in leadership and performance.

QualificationsGood knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.Comfortable working varied hours, including evenings, weekends, and holidays.

Preferable but not mandatory

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is a full-time contract role based in Sydney with a contract of 38 hours a week. 

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online.

In addition to this, colleagues also receive:

Competitive Monthly Bonus of Up to 15% Tied to Sales AchievementsClothing Allowance Annual LeaveBirthday LeaveDevelopment Opportunities

Inclusion & Diversity

At H&M Group we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in Australia before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!