Job Title

Floor Ambassador / Workplace Ambassador

Job Description Summary

The Floor Ambassador plays a key role in delivering an exceptional workplace experience by supporting employees, ensuring space readiness, and acting as the first point of contact across assigned floors or zones.

Job Description

About the Role:

Serve as the first point of contact for employees and visitors, providing high-touch support, guidance, and wayfinding across assigned floors.

Proactively ensure daily space readiness across workstations, meeting rooms, pantry areas, and shared spaces.

Act as the “eyes and ears” of the workplace by identifying issues early and coordinating maintenance or service requests before users are impacted.

Build trusted relationships with employees, vendors, and internal teams to support a welcoming, productive workplace environment.

Support workplace activities, events, and service improvements by gathering feedback and contributing ideas to enhance employee experience.

About You:

1–3 years of experience in hospitality, workplace experience, facilities support, customer service, retail, or co-working environments.

Strong interpersonal and communication skills, comfortable engaging with employees and guests at all levels.

Service-oriented mindset with high attention to detail and a proactive, problem-solving approach.

Organized, adaptable, and able to multitask in a fast-paced workplace environment.

Comfortable using basic technology tools (MS Office, service request systems, or similar platforms).

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”