Job Title

Floor Ambassador Supervisor

Job Description Summary

The Floor Ambassador Supervisor leads and coordinates on-floor workplace services, ensuring consistent service standards, team coverage, and an exceptional day-to-day employee and visitor experience.

Job Description

About the Role:

Supervise and coordinate the daily activities of Floor Ambassadors, ensuring consistent service quality across all assigned floors.

Act as the primary escalation point for on-floor service issues, workplace requests, and employee feedback.

Monitor space readiness, pantry services, meeting rooms, and common areas, proactively addressing gaps before they impact users.

Support scheduling, coverage planning, onboarding, and basic coaching of Floor Ambassadors to maintain service continuity.

Collaborate closely with Facilities, Workplace Experience, and vendor teams to ensure smooth operations and timely issue resolution.

About You:

Minimum 2–4 years of experience in workplace services, facilities support, hospitality, or customer experience roles, with some team-management exposure.

Strong service mindset with the ability to guide, coordinate, and motivate front-of-house or on-floor teams.

Confident communicator with a proactive, approachable, and solutions-oriented attitude.

Highly organized, detail-oriented, and comfortable managing multiple service requests simultaneously.

Able to work flexibly in a dynamic office environment and respond calmly to ad-hoc or urgent needs.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”