The FRO, part of the Office of the Chief Finance Officer, OCFO) designs and oversees the firm’s resiliency strategy, including planning, testing, reporting, and incident management. The team partners with senior leadership, Lines of Business, Control Management, Risk, Compliance, and Audit to ensure robust resiliency programs and corporate governance.

Join the Firmwide Resiliency Office (FRO) within the Office of the Chief Finance Officer, where you'll help design and oversee the firm's resiliency strategy. Collaborate with senior leadership and various departments to ensure robust programs and governance. Tackle major challenges in the financial services industry, addressing increased regulatory interest and real-world events like the global pandemic and climate change. Be part of a diverse team building solutions that protect millions daily.

Role Summary
As an Executive Director within Firmwide Resiliency Office, you will directly support the Head of Resiliency for India and the Philippines in providing strategic direction and execution of the firmwide resiliency program for India. The role is responsible for ensuring consistent execution of the resiliency agenda, collaborating with LoB Resiliency teams, CAO, and Corporate Functions (e.g., Global Security, Real Estate), and coordinating incident response and crisis management for the region.

 

Job Responsibilities

Lead and oversee the resiliency program in line with firm’s policy and standardsManage stakeholders, including location leaders, LoBs, and support groupsAdvise on policy, standards, tools, and metrics for resiliencyGovern and monitor metrics, ensuring follow-up on non-adherenceCoordinate crisis and incident response across functionsEnsure location-level preparedness and planningIdentify opportunities to enhance resiliency postureSupport regulatory requirements from a resiliency/BCP perspectiveCollaborate with global and regional partners

Required qualifications, capabilities and skills

10+ years in Operational Resilience, Risk Management, or Business Continuity; including recent independent leadership rolesProven ability to manage complex, cross-functional initiativesStrong understanding of risk, control, governance and operational frameworksAnalytical skills to solve complex problems and drive changeFamiliarity with AI tools and process improvementsProficiency in Microsoft Office; data analytics skills (Alteryx, Tableau)Excellent written and verbal communication; ability to brief senior leadersStrong project management and stakeholder engagement skillsCollaborative leadership and consultative experienceOrganizational skills to manage multiple priorities in a fast-paced environmentIntellectual curiosity, attention to detail, and initiative

Preferred Qualifications

Bachelor’s degree; advanced degree in business, risk management, or resiliency preferredRelevant certifications (e.g., PMP, CBCP) are a plus

About J.P. Morgan Chase & Co.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent Corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.