FinOps Specialist – Travel and Expense Management (Finance | Accounts Payable)

Amazon is looking for a highly motivated, analytical, and detail-oriented professional to join the Corporate Cards and Expense Reimbursements team within Finance Operations. This role will act as the primary point of contact for employee expense-related issues, requiring strong judgment, proactive problem-solving, and swift resolution.

The successful candidate will handle complex escalations, manage policy exception requests, and partner closely with leadership teams to continuously improve the employee expense experience. This position demands a strong balance between customer focus and financial governance, with an emphasis on accuracy, urgency, and sound decision-making. The role also offers broad exposure to Amazon’s diverse business operations and the opportunity to drive meaningful impact through process enhancements and cross-functional collaboration.

Key Responsibilities:

Act as the central escalation point for urgent and complex expense reimbursement issues, ensuring timely and effective resolution.

Review and process expense reports and corporate card transactions for compliance with Amazon’s Travel & Expense policies.

Apply and enforce reimbursement guidelines, corporate card usage policies, and the Business Code of Conduct.

Perform audits, deep-dive analyses, and ad-hoc investigations, sharing insights and actionable recommendations with stakeholders and leadership.

Partner with cross-functional teams to strengthen controllership, improve processes, and enhance the overall customer experience.

Identify and implement automation and simplification opportunities to reduce manual effort and improve turnaround times.

Develop and clearly communicate policy exception recommendations using concise and persuasive messaging.

Lead and contribute to initiatives that improve data accuracy, policy compliance, and overall financial integrity.