GAR (Global Accts Rec) is looking for a proactive, customer and people centric Finance Team Leader to support the Collections process. The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments. This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals

Key job responsibilities
• Be an expert in the collection processes.
• Support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
• Handle communication with clients on complex scenarios to ensure good customer experience
• Collect, track and present metrics, and drive process improvements
• Troubleshoot and triage any technical issues during collections and report as needed for long term sustainability of the process
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
• Willing to create and implement standard operating procedures, quality guidelines and process workflows
• Leading and developing a team of collection analysts, including hiring, training, and employee development
• Managing group workload , establishing priorities and performing regular audits to ensure existing policies and procedures are followed
• Managing annual performance targets, creating and monitoring appropriate performance metrics
• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders