Description Amazon Connect is a comprehensive customer experience solution that has differentiated itself through enterprise-grade availability, scalability, native AI, and competitive pricing. While the solution launched in 2017, it has seen rapid adoption due to its superior customer service at lower costs. Connect has been recognized as an industry leader from Forrester and Gartner. Amazon Connect has continually raised the bar for its AI integrations and is trusted by internal and external customers for their daily operations. Amazon is seeking a Finance Manager to support a critical pillar of Amazon Connect in Core Communication services (voice, telephony services, chat, emails, etc). The leader in this role will partner with the service GM to provide data driven analysis, strategic decision support, financial planning, and cost controllership. Key job responsibilities erve as the CFO of Customer Data and Insight Services, providing strategic and financial direction and partnering with senior leadership. • Manage all short and long-term financial objectives, supporting the leadership team with key financial information and operational analytics, and driving a culture of accountability in managing the business. • Drive the business to develop challenging goals, business strategy, and financial plans, working with the Customer Data Insight Org's leadership team to deliver against these plans. • Lead the planning and analysis for the business including monthly, quarterly, and ad hoc reviews. • Perform ad-hoc analysis as needed and present findings to senior management. A day in the life Working closely with business and GTM partners to monitor business growth; evaluating the financial impacts of new sales plays and feature launches, and other strategic decisions -Leading the preparation and presentation of WBR /MFR call-outs and customer insights with Service GM -Monitoring business performance on both top-line and bottom-line metrics, drafting MFR and leading financial reviews with the service's leadership team About the team We are at a transformational moment where Artificial Intelligence (AI) will transform how people work and where they spend their time. We are excited about the future of agentic applications, and we are focused on building business applications that leverage Amazon’s operational expertise to deliver solutions that businesses will love and trust for their day-to-day success. A flagship solution is Amazon Connect. Connect Finance is a team of dedicated professionals who are striving to be the best finance team to support a high-growth, Gen-AI investment area of AWS. Come work with us if you are a self-starter and you are interested in building 0-to-1. Basic Qualifications - 5+ years of tax, finance or a related analytical field experience - Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience Preferred Qualifications - 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience - MBA, or CPA - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results - Knowledge of SQL/ETL - 6+ years of applying key financial performance indicators (KPIs) to analyses experience - 6+ years of building financial and operational reports/data sets that inform business decision-making experience - 6+ years of creating process improvements with automation and analysis experience - 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.