Join our team as a Design Manager in Branch Operations and play a key role in driving digital product success. Lead day-to-day workflow, process improvements, and cross-functional collaboration to deliver exceptional customer experiences.

As a Design Manager in Branch Operations, you will be responsible for planning and managing the day-to-day workflow, processes, and reporting for design project work across Design & Customer Experience (DCE). Oversee a digital product portfolio, collaborate with cross-functional teams, and ensure project milestones are met. Champion process improvements and serve as a key point of contact for project status and issue management.

 

Job Responsibilities

Oversee and manage a digital product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.Facilitate cross-impacting project discussions with multiple design teams and stakeholders.Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, capacity planning, and guide project execution.Track projects to ensure milestones are met, status is documented, and reports are produced as needed; serve as overall traffic manager.Partner with Digital and other teams to drive concept readiness and artifact quality.Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.Serve as a single point of contact for project status and issue management.Ensure all deliverables are clearly specified, scoped, and agreed upon between client and internal teams.Ensure project teams understand requirements and adhere to company standards.Champion ongoing firm-wide and design team process improvements.

Required Qualifications, Capabilities, and Skills

3+ years of project/program management experience with digital design or marketing teams.Understanding of product development lifecycle at scale.Understanding of Waterfall and Agile project methodologies.Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), SharePoint, and Confluence.Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.Excellent written and verbal communication skills, with the ability to present complex information clearly and handle sensitive information.Strong organizational skills with experience coordinating multiple work streams, proactive and independent, adaptable to changing business needs.

Preferred Qualifications, Capabilities, and Skills

Experience at both a design studio and a large corporate environment.Experience or familiarity with Atlassian/JIRA software tools and Monday.com.Strong project management skills.Excellent communication and interpersonal skills with stakeholders.Passionate about customer-centric design.