JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement, and drive satisfaction through delightful digital interactions. Join our team to lead customer-centric design projects that transform user experiences.

 

As a Senior Design Program Manager on our Card team, you will work with designers, product owners, engineers, content strategists, editors, and researchers committed to designing customer-led products and services. You will be responsible for planning and managing the day-to-day workflow, processes, and reporting that support our growing digital design project work across Design and Customer Experience (DCE). Your role requires an understanding of design processes, including customer-centric design, and familiarity with design systems and toolkits.

 

Job Responsibilities

Oversee and manage a product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity management.Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on discovery execution and delivery.Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.Facilitate cross-impacted project discussions with multiple design teams and stakeholders.Collaborate with DCE, Product, Line-of-Business, Data and Analytics, and Tech teams to understand customer problem statements and desired outcomes.Track projects to ensure milestones are met and status is documented and updated regularly; produce reports as needed.Drive and champion ongoing firm-wide and design team process improvement.

Required Qualifications, Capabilities, and Skills

Minimum of 5 years of project/program management experience.Understanding of the product development lifecycle at scale.Thorough understanding of Waterfall and Agile project methodologies.Familiarity with tools including Atlassian/JIRA/Confluence/Monday.com/Figma.Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.Excellent written and verbal communication skills, including the ability to present complex information clearly.Strong organizational skills with experience coordinating multiple work streams simultaneously.

Preferred Qualifications, Capabilities, and Skills

3+ years in digital design or product development; experience at a design studio and/or large corporate environment preferred.Proven ability to collaborate cross-functionally and influence outcomes.Flexibility and adaptability to change direction based on team and stakeholder consensus.Strong project management skills.Passionate about creating customer-centric design.