As a part of this team you would be part of the business sale-to-order flow by processing Business Credit Assessment Requests and Business Connect requests for products and services such as:
Our key objectives are to support the Sales and Sales Support teams as well as maintaining Service Level commitments while providing quality credit decisions on behalf of TELUS.
Required Experience
Work experience in a queue environment with service level commitments
Required Skills and Abilities
Consistently demonstrating the TELUS values Bilingualism – both French and English Strong customer service skills Sound judgement Proven team player with strong interpersonal skills and a “can-do” attitude Self-motivated and have an ability to work with minimal supervision Ability to learn quickly and apply feedback while maintaining a high level of attention to detail Ability to maintain a high level of performance under the pressure of time constraints in a fast –paced, high volume, changing environment Business acumen
Knowledge of the following applications, tools or training in related areas is an asset
SalesForce.com SAP SIMS Knowbility/Smart Desktop Core billing systems KANA Excel Credit bureaus Credit / Collections
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.