Date Posted:

2026-02-04

Country:

Canada

Location:

CA-BC-RICHMOND-6001-CUST ~ 6001 Grant McConachie Way ~ GRANT MCCONACHIE (External Site)

Position Role Type:

Onsite

Collins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, is seeking an experienced Lead Field Service Technician to join our dynamic team. The candidate will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC related issues from the Richmond office.

What You Will Do

Coordinates, prioritizes and resolves issues encountered by customers.

Analyze system failures, identify and restore equipment malfunctions and failures.

Managed critical/complex issues that will impact the business.

Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.

Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.

Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.

Troubleshoots technical problems and recommends actions to company or customer representatives.

Assesses product needs in accordance with customer specifications.

Acts as local on-site Collins Aerospace representative to the customer's organization.

Manages statement of work to meet customer and contract requirements.

Quality Issue Management.

Contacts customer, collects feedback, and establishes and maintains good relationship with customers.

Position will require communicating with customers in both French and English.

Travel up to 30%.

The candidate will participate in an on-call rotation and be required to provide remote support by securely connecting to company assets from a domestic internet connection. The candidate must adhere to corporate policies and respond in accordance with defined SLAs, which may be as short as 30 minutes.

The candidate will act as an escalation point for support issues, supervise the work of junior staff, and provide mentoring and training as required.

Qualifications You Must Have

Typically requires a University Degree and less than 2 years prior relevant experience.

Must be authorized to work in Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Must meet airport security access requirements for a RAIC.

Must have Radio VHF/UHF working and technical experience.

Qualifications We Prefer

Bi-lingual English & French, Spoken & Written

Completion of a practical course in the RF Radio & Electronics

Completion of a practical course in Networking

Demonstrated leadership, training ability, responsibility, and the capability of directing the activities of other technical personnel

What we Offer

 Some of our competitive benefits package includes:  

3 weeks paid vacation.

Extended health care, dental, vision, and more.

Life & Long-term disability

Group RRSP with company contributions up to 18% combined  

Ongoing training and education

Employee tuition reimbursement in select areas

Onsite Parking

Located near public transit.

Learn More & Apply Now!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.  

Apply now and be part of the team that's redefining aerospace, every day.​

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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