**About the Role:** This position will be based in San Francisco with expected travel to emerging Autonomous Vehicles (AVs) markets. In this role, you will support development and lead execution of Uber's Field Support Operations (FSO) strategy to deliver scaled deployment of AVs on the Uber platform. You will work with AV tech partners, FSO operators and other ecosystem participants (remote support, remote assistance, product operations and local law enforcement/regulators) to drive industry-leading rapid response to infield incidents to deliver best-in-class fleet support to our partners. Our ideal candidate is a hands-on operator with strong technical aptitude and exceptional stakeholder management. You thrive in ambiguity, build from the ground up, and are passionate about scaling operational processes in a fast-paced environment. **What You'll Do:** + Lead our FSO partners through scaling rapid response supply, and support ongoing operations in your region with cross-functional partners + Act as the main point of contact for the FSO partner, managing escalations and driving resolutions for any operational issues + Lead Field Support Operator training in partnership with AV tech partners + Coordinate incident response drills and manage auditing activities with FSO partners + Work closely with Uber cross-functional teams to identify and resolve dependencies to highlight resource requirements, help inform budgets, help define KPIs, and be accountable for performance + Approach data with curiosity and a focus on accuracy, you'll identify and report trends, helping the team think creatively through solutions while working to turn ideas into actionable plans **Basic Qualifications:** + 5+ years Operations Management or Program Management experience **Preferred Qualifications:** + AV Operations experience + Ability to travel internationally up to 50% to support a field presence + Highly structured, organized, and detail oriented approach to work + Proven ability to thrive in dynamic, ambiguous environments with a hands-on, startup-like approach + Strong operational skills: staffing, training, field response dispatching and positioning, SOP adherence + Clear communicator, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights + Advanced proficiency in Excel/Google Sheets + Possess experience in launching new products or services in existing/new markets + Self-starter who thrives in an environment of responsibility and independence, making smart judgements in spite of ambiguity + Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics + Excellent partner management + Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform