Location: Abu Dhabi, United Arab Emirates

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

JOB OBJECTIVE

The Field Support Engineer is part of an on-site support team responsible for the daily supervision and support of radio communication system deployed at customer locations.

The role focuses on hands-on troubleshooting, preventive and corrective maintenance, and coordination with back-office teams.

The role of the Field Support Engineer is to:

Perform day-to-day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sitesPerform initial diagnosis and troubleshooting of hardware and software issuesCarry out preventive and corrective maintenance activities, such as replacement of hardware devices, deployment of software updates following established proceduresEscalate complex or non-standard issues to back-office teamsProvide technical support to customer.

The role is field-based and requires extensive travel (20 sites deployed across the country). The candidate will have to obtain security clearance to work in military bases.

ROLES & RESPONSIBILITIES

Supervision and monitoring

Perform day-to-day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sitesPerform initial diagnosis and troubleshooting of hardware and software issuesIdentify issues requiring advanced expertise and escalate to back-office teams with clear technical information and logsCoordinate with customer and remote support teams to ensure smooth operations

Preventive and corrective maintenance tasks

Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established proceduresSupport systems in Linux based environment, using established automation playbooks (Ansible)

Technical support and documentation

Produce incident reportsMaintain clear and accurate records of system configurations, changes and maintenance activitiesContribute to the update of procedures and manuals  Provide technical support to the customer.

WORK EXPERIENCE REQUIREMENTS

3+ years in field support or technical support roles in operational or customer-facing environmentHands-on experience with electronic equipment, IT systems, radio communication systemsExperience in Defense projects or critical infrastructure is preferredExperience in integrating and testing complex systems is a plus

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

Diploma/degree or equivalent experience in Electronics, Telecommunications, IT, Computer Science or a related technical fieldValid driver’s license

PREFERRED SKILLS

Experience with Linux-based systemsKnowledge of radio communication principlesExposure to Ansible or automation tools for executing predefined tasksBasic understanding of networking, RF equipment, hardware/software integrationExcellent communication and coordination skillsExcellent analytical and reporting capabilitiesStrong ability to work both independently and as a team to solve problemsBe very reactive to solicitationsBe fluent in English languageFrench and Arabic language are a plus

HSE RESPONSIBILITIES

Take care of your own safety and the safety of others as far as is practicableUnderstand your personal responsibilities and contribute to achieving compliance with the HSE Management System requirementsComply with local laws and legislation regarding HSEUse safety equipment (including PPE) as required

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!