Welcome page Returning Candidate? Log back in! Field Support Engineer Job Locations US-NJ Req ID 2025-8016 Category Engineering Type Full-Time Regular Security Access Level Access 3: Eligible to work in the US Work Schedule Core Business Hours Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

 

Responsibilities

Company Overview

IDEMIA Road Safety, part of IDEMIA Public Security, is a global leader in the road safety enforcement market. We design and deliver innovative solutions built on decades of expertise in image acquisition and processing, video analytics, software applications, roadside hardware, and enforcement systems.

Our technologies support governments worldwide in keeping their citizens safe through advanced roadside speed and red-light enforcement systems, as well as mobile and fixed devices connected to large-scale back-end processing platforms.

As IDEMIA expands into the US market, we are seeking a motivated, independent, and technically skilled Field Support Engineer to support our deployment and customer operations in the United States, with a focus on the East Coast region

 

Position Overview

We are looking for an experienced and autonomous Field Support Engineer to act as IDEMIA’s technical ambassador in North America, supporting the roll-out of our systems alongside our partners and clients
This position combines hands-on fieldwork, customer support, diagnostics, training, and project coordination, while managing relationships with local clients and suppliers.

The ideal candidate will bring a strong background in electronics, electromechanical systems, or industrial field service, excellent communication skills, and a solutions-oriented mindset.

Working closely with IDEMIA’s engineering and operations teams in France, you will ensure the successful deployment, maintenance, and technical support of our radar systems across the region
The role requires high autonomy, mobility, and professionalism, as it operates largely independently within the US time zone.

 

Key Responsibilities

You will serve as the primary technical point of contact for clients and partners in the US and Canada, providing both on-site and remote technical support for roadside speed and red-light radar enforcement systemsYour work will include diagnostics and troubleshooting of software and hardware issues, while coordinating with IDEMIA’s R&D and operations teams in France to escalate and resolve complex challengesYou will manage relationships with clients, partners, and suppliers, ensuring seamless communication, collaboration, and customer satisfactionThe role includes participating in the deployment, integration, and field testing of IDEMIA’s enforcement solutions, conducting technical training sessions for client field teams and operators, and managing local spare parts and logistics for maintenance operationsYou will prepare project updates, technical findings, and performance reports, provide on-site supervision during deployments, and travel regularly across North America, typically once or twice per monthThe position includes a one-month onboarding program in France and ongoing participation in two to three technical workshops per year

 

Qualifications

Requirements

The successful candidate will be a US citizen, fluent in English, with French language skills considered an advantageYou will demonstrate excellent communication, presentation, and customer interaction abilities, and bring an entrepreneurial mindset with a proactive, hands-on approach to problem-solvingYou will be based on the US East Coast, with flexibility to travel across North AmericaA minimum of ten years’ experience is required in field service, maintenance, or deployment of electronic or electromechanical systems, ideally with experience in software development or technical project managementA strong foundation in C++ and Python is essential, alongside solid knowledge of electronics, IP networking, and embedded systemsExperience in embedded systems, video or image processing, or hardware/software integration is a plus, as is proven ability to work independently, manage priorities, and collaborate effectively with international teamsA valid driver’s license and eligibility to work in the United States are required

 

Preferred Qualifications

Experience within the traffic enforcement, smart mobility, or public safety technology sectors will be an advantage, along with familiarity in hardware/software integration, remote diagnostics, and image-based systemsYou should be confident producing technical documentation, delivering training, and managing operational logistics in field deployment environmentsPrevious experience collaborating with international teams or providing remote technical support will be highly valued

 

What We Offer

Joining IDEMIA offers a unique opportunity to play a key role in our US and Canada expansion, contributing directly to global road safety and smart mobility innovationWe provide comprehensive onboarding and technical training in France and the Middle East, exposure to world-class radar and imaging technologies, and ongoing professional development through global workshopsThe role comes with a competitive salary, performance-based incentives, and a dynamic, flexible working environment within an internationally recognised technology leader Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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