CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. Location: Onsite, Nashville, TN Key Responsibilities: Client Build Support - Image desktops and laptops with Office 365 and other required software. - Troubleshoot and resolve imaging issues. - Install and configure end-user software and tools. - Validate system builds to ensure readiness for deployment. End User Support - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices. - Map and troubleshoot printers, network drives, and connectivity issues. - Confirm resolution with end users and escalate unresolved issues per client procedures. Actions and Results - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support. - Maintain clear and professional communication with customers. - Perform basic hardware maintenance and component replacement. - Track and manage inventory of IT equipment. Required Skills and Qualifications: - Basic knowledge of desktop/laptop hardware, software, and operating systems. - Familiarity with PC imaging and operational programs. - Experience working within SLA frameworks and escalation protocols. - Strong interpersonal and organizational skills. - Basic understanding of workstation backups and restores. - Solid communication skills across all organizational levels. - Familiarity with Microsoft 365 troubleshooting. - Preferred: A+ Certification or equivalent technical certification. Ideal Candidate Profile: - 1–2 years of experience in desktop support or equivalent technical training. - Eager to learn and grow in a fast-paced IT support environment. - Comfortable working independently and collaboratively. - Reliable, detail-oriented, and customer-service focused. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!