CTG is seeking to fill a Field Services Team Lead for our client in Nashville, TN. Duration: 9 months Duties: Lead and manage Field Services operations, including desktop and end-user device support. Supervise and mentor Field Services Technicians, providing guidance, training, and performance reviews. Coordinate daily team tasks, ensuring adherence to SLA and escalation procedures. Serve as primary point of contact for escalated technical issues and client communications. Oversee client build support, including troubleshooting complex technical issues and coordinating system upgrades and deployments. Ensure compliance with IT policies, standards, and operational procedures. Manage deployment and support for desktops, laptops, Microsoft 365, Zebra printers, medical lab devices, and other end-user technology. Maintain inventory of IT equipment and track service actions. Drive continuous improvement in service delivery and operational efficiency through collaboration with management. Skills: Advanced troubleshooting skills for hardware, software, and network issues. Experience leading technical projects and small teams. Proficiency with enterprise-level ticketing systems, documentation, and SLA frameworks. Familiarity with PC imaging, Microsoft 365 troubleshooting, and operational programs. Strong analytical, problem-solving, and organizational skills. Excellent verbal and written communication skills; able to interact professionally with diverse groups. Preferred: A+ Certification or equivalent technical certification. Experience: 5–7 years of experience in desktop support or equivalent technical training. 1–2 years of experience in supervisory or leadership roles within IT support. Proven experience managing escalated technical issues and leading small technical teams. Education: Relevant technical training, certifications, or degree in IT, Computer Science, or related field. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.