Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.  

We’re looking for a Field Service Technician - Onsite in Belo Horizonte, Brazil.                                                                                                  

Position Overview:   

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers in Belo Horizonte in Brazil.  They provide both preventative and corrective maintenance, and ensure the equipment at the customer sites in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

Responsibilities: 

Electromechanical Emergency and Preventative Maintenance:                 

Perform high quality preventative and emergency maintenance services on Entrust equipment

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:

Mechanical embossers, thermal image application and laminating, Drop on demand technology, magstripe and chip data writing, ultraviolet curing

Day-to-day repairs may consist of:

Cleaning rollers, sensors, cavities and such as required

Calibrating sensors, data read/write devices, application pressure, etc.

Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)

Evaluation/ replacement of temperature/ proximity/ position sensors

Software adjustments for temperature, hardware positioning, etc.

Utilizing repair and service manuals to troubleshoot card printer systems

Utilizing test equipment such as voltmeter and laptop

Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.

Follow established processes for service activity reporting and call management

Stay at the customer site daily to provide service and maintenance as applicable

Customer Interaction:                                                                                   

Interact with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:                                                                        

Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist less experience personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications: 

Basic Qualifications:

High School Diploma/GED or equivalent

Minimum of 2 year of electromechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC’s, current operating systems and relevant software applications

For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work

Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations

Willingness to be on-call

Fluent in English and Portuguese

Ability to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.

Valid and active drivers license, insurability if applicable for the role

Overtime is required as needed

Preferred Qualifications:

Associates degree in Electronics or related field or equivalent verifiable training

Additional electromechanical technician or field service experience

Entrust central issuance

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

Skilled with tools and electronic test equipment

Why Should You Apply?

Leader in the security industry

Friendly, supportive & knowledgeable teams

Opportunities for on-the-job training

You’ll help secure identities!

For more information, visit www.entrust.com.  Follow us on LinkedIn, Facebook, Instagram, and YouTube.

#LI-XT1

Técnico de Serviço de Campo                                                                                              

Visão Geral da Posição:   

O Técnico de Serviço de Campo fornecerá suporte aos nossos clientes e entregará todos os serviços e ofertas contratados pela Entrust com nossos clientes em Belo Horizonte, Brasil. Ele realizará manutenção preventiva e corretiva, garantindo que os equipamentos nos locais dos clientes estejam em perfeito funcionamento. O Técnico de Serviço de Campo executará as responsabilidades detalhadas abaixo e outras tarefas conforme designado..   

Responsabilidades: 

Manutenção Eletromecânica Preventiva e de Emergência:                 

Executar serviços de manutenção preventiva e de emergência de alta qualidade nos equipamentos da Entrust.

Trabalhar com alto grau de autonomia, com capacidade de testar, diagnosticar e resolver problemas em sistemas que podem incluir:

Gravadores mecânicos, aplicação de imagem térmica e laminação, Tecnologia Drop on Demand , Gravação de dados em tarja magnética e chip , Cura ultravioleta.

Reparos diários podem incluir:

Limpeza de rolos, sensores, cavidades, conforme necessário

Calibração de sensores, dispositivos de leitura/gravação de dados, pressão de aplicação, etc.

Avaliação/substituição de peças desgastadas ou desalinhadas (motores servo e de passo, fusos, embreagens, correias, rolamentos, etc.)

Avaliação/substituição de sensores de temperatura/proximidade/posição.

Ajustes de software para temperatura, posicionamento de hardware, etc.

Uso de manuais de reparo e serviço para solucionar problemas em sistemas de impressoras de cartões.

Uso de equipamentos de teste como voltímetro e laptop.

Uso de ferramentas manuais como chaves de fenda, alicates, chaves, etc.

Seguir processos estabelecidos para relatórios de atividades de serviço e gerenciamento de chamadas.

Permanecer no local do cliente diariamente para fornecer serviços e manutenção conforme aplicável

Interação com o Cliente:                                                                         

Interagir com a equipe operacional do cliente

Ser consistentemente confiável e pontual em todos os aspectos da posição, demonstrando atitude positiva

Demonstrar habilidades de relacionamento com o cliente que permitam resolução independente da maioria das situações sem assistência da gestão

Trabalhar continuamente para melhorar as relações com o cliente

Ajustar-se à cultura do cliente em comunicação, código de vestimenta e conformidade com seus padrões comportamentais, mantendo e modelando os valores da Entrust

Aprendizado e Desenvolvimento:                                                           

Participar de iniciativas de desenvolvimento pessoal e qualidade patrocinadas pela empresa

Concluir todos os cursos de treinamento e desenvolvimento exigidos pela Entrust

Desenvolver competência nas aplicações necessárias para usar com confiança diversos softwares e sistemas exigidos pela operação

Auxiliar pessoal menos experiente que necessite de ajuda com problemas complexos de reparo

Comprometer-se a melhorar continuamente compartilhando ideias, sucessos na resolução de problemas e sugestões de melhoria de processos

Qualificações: 

Qualificações Básicas:

Ensino Médio completo ou equivalente

Mínimo de 2 anos de experiência como técnico eletromecânico

Habilidade comprovada em resolução de problemas e diagnóstico

Proficiência com PCs, sistemas operacionais atuais e aplicativos de software relevantes

Capacidade e disposição para deslocar-se a vários locais de clientes diariamente para concluir trabalhos atribuídos

Disponibilidade para trabalhar em horários/turnos flexíveis, atribuições e viagens quando necessário, incluindo deslocamentos temporários de curto prazo para outras localidades

Disponibilidade para plantão

Capacidade de levantar até 32 kg e passar a maior parte do turno sentado, curvando-se, agachando-se, caminhando, etc.

Carteira de motorista válida e ativa, com seguro aplicável para a função

Fluente em inglês e português

Horas extras conforme necessário

Qualificações Preferenciais:

Curso técnico ou superior em Eletrônica ou área relacionada, ou treinamento verificável equivalente

Experiência adicional como técnico eletromecânico ou em serviços de campo

Experiência com emissão central da Entrust

Educação técnica avançada

Proficiência em eletromecânica, eletrônica digital e software necessário para manutenção de produtos Entrust e de terceiros

Habilidade com ferramentas e equipamentos de teste eletrônico

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.  

Ready to Make an Impact?  

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.  

Apply today!  

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube 

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

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