Field Service Technician I

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Location: Rostock, Germany

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 

Core Duties and Responsibilities

Maintenance and service of fuel cells at customer sites.Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.Providing emergency support service to customers as required.Purchasing tools, equipment, and parts for customer service and support as required. May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.Exhibiting and enforcing safety procedures in the field or customer sites.Travel as required for business needs; expected to drive safely and to adhere to all traffic lawsRepresent Plug Power in a professional manner at all times and in all interactionsPerform other duties as assigned.

Education and Experience

Minimum high school diploma or equivalent with technical electrical courseworkThree (3) or more years of direct experience in mechanical and electrical troubleshootingFormal training and education may be also considered in lieu of direct experienceMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicleMust be able to lift 50 pounds on regular basis unassistedKnowledge of lift truck operation and applications is highly preferredGeneral mechanical aptitude is requiredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsExcellent verbal and written communication skillsCreativity in solving technical problemsAbility to work independentlyUncompromising dedication to qualityExceptional time management skills with the ability to handle multiple tasksPunctual and reliableTechnician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power

Step 1 Requirements

Technical Requirements

All necessary onboarding/customer site training is complete (outlined on LMS training site)Create work orders, order parts, properly close-out work orders (OJT)Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)Understands and can demonstrate use of multimeter (OJT)Sends accurate daily BOD and EOD reports (OJT)Appropriately escalates to tech support and management when needed (OJT)Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)Perform H2 pad and dispenser inspections (OJT)

Non-Technical Requirements

Shows a willingness to grow and learn; is accepting of training and coachingEmployee consistently demonstrates punctuality and reliabilityConsistently displays a positive and cooperative attitudeTeam player who treats others with courtesy and respect at all timesStrong communication skills including verbal and written abilitiesCustomer service skills, representing PLUG in a professional manner at all timesHonesty and integrity in all facets of workRole models safe work habits and consistently adheres to all safety standards in performance of jo dutiesDemonstrates adherence to all Field Service processes and procedures

Step 2 Requirements

Technical Requirements

How to check floating and isolated grounds (OJT)Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)Ability to replace a stack on various GenDrive models (OJT)LOTO Hands On (OJT)Understands and can demonstrate how to receive / ship batteries and parts (OJT)Ability to remove and replace fueling nozzle (OJT)Understands and can demonstrate how to hook up and use HPTT (OJT)Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)Capable to reset H2 gas compressor (OJT)Demonstrated ability to lock cascade valves (OJT)

Non-Technical Requirements

Excellent task-oriented follow-throughUses time productively and finds opportunities to make helpful contributions; even during low volume repair periodsPractices and exhibits 5S standardsCommunicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as neededWilling and able to respond to off-shift needs

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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