**DESCRIPTION** In this role, you will make an impact in the following ways: + Diagnose and complete less complex repairs to engines at the customer’s site. + Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs. + Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools. + Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field. + Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor. + Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens. + Identify additional service opportunities with customers. + Complete training in line with skill and business requirements. + Maintain service vehicle and tools for cleanliness and proper operation. + Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor. **RESPONSIBILITIES** **Qualifications:** To be successful in this role, you will need the following: + **Education:** Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred. + **Licenses/Certifications:** Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations. + **Experience:** Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience. + **Skills and Competencies:** + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Develops Talent:** Developing people to meet both their career goals and the organization’s goals. + **Manages Complexity:** Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. + **Self-Development:** Actively seeking new ways to grow and be challenged using both formal and informal development channels. + **Health and Safety Fundamentals:** Champions and models proactive health and safety behaviors. + **Diagnostics Application:** Translates customer complaints to develop troubleshooting plans and uses specialized tools to diagnose and complete repairs. + **Electronic Service Tool Application:** Utilizes appropriate electronic tools to maintain products or diagnose and troubleshoot issues. + **Engine Systems Interactions:** Analyzes interactions of internal and external electrical and mechanical systems to diagnose and repair. + **Product Repair and Maintenance:** Repairs and maintains mechanical/electrical products following guidelines. + **Service Documentation:** Creates and verifies customer, equipment, and technical information; documents required information in the service management system. + **Technical Escalation:** Elevates issues to a higher level of expertise and captures all troubleshooting steps in the appropriate database. + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. **QUALIFICATIONS** Field Service Residential 2/1 Roster **Job** Service **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Technician **ReqID** 2422301 **Relocation Package** No **100% On-Site** No