Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionFIELD SERVICE REPRESENTATIVE ANALYST
Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you’ll enable the success of the most critical government missions and the growth of a meaningful career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Field Service Representative Analyst, you'll work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.
CORE RESPONSIBILITIES
● Provide desk-side training to analysts
● Train analysts/operators in a classroom setting
● Embed with user groups to deeply understand workflows
● Proactively develop relationships with users at customer site and surface use case gaps
● Build initial dashboard products and assist users with building questions
● Remain current on latest platform features and capabilities
● Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
● Build initial dashboard products and assist users with building questions
● Consistently communicate product or user issues to the team
WHAT YOU’LL NEED TO SUCCEED
The Field Service Representative Analyst must have:
● Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc.
● Technical background with working knowledge of Python, Java, and/or JavaScript/typescript
● Experience fusing intelligence capabilities in support of operations
● Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
● Ability to work independently and as part of a team
● Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required
● Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS)
Highly preferred qualifications include:
● Recent hands-on experience with Palantir platforms.
● Experience briefing high-level military stakeholders
● Military/Special Operation/Law Enforcement experience
IEX IS YOUR PLACE
At IEX, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at IEX and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.