Job Description SummaryThe Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Role will be responsible for supporting the R391 (C130) Composite Propeller System and related components at a customer site. Possibility for travel up to 30% of the time.

Job Description

Job Description Job Title: Field Service Representative – R391 Composite Propeller System

Company Intro/About GE Aerospace: GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. Our team is committed to advancing aviation with a relentless focus on Safety, Quality, Delivery, and Cost. We innovate, partner with customers, and support the fleets that keep the world moving.

Site, Business, OR Functional Area Overview: You will support on-wing and off-wing activities for the R391 (C-130) Composite Propeller System at a customer site in Illinois, partnering closely with GE Aerospace product support, field services, and UK-based services teams supporting civil customer operations.

Role Overview The Field Service Representative serves as the on-site technical expert and customer interface, providing hands-on maintenance and repair, interpreting technical data, coordinating logistics, and ensuring timely communication of program status, issues, and opportunities. You will help plan and execute maintenance, drive issue resolution, and identify training needs to enhance fleet readiness.

Key Responsibilities

Provide on-site technical direction for operation, maintenance, repair, logistics, and installation of GE products, with emphasis on the R391 Composite Propeller SystemPerform intermediate- and depot-level maintenance; execute hands-on repairs and inspections on composite propeller systems and related componentsInterpret and apply technical data, service bulletins, and maintenance manuals; provide clear guidance to customer personnelCoordinate with Project Engineering, Program Management, Product Support, and Field Services to report program status, failures, trends, risks, and opportunities in a timely mannerPrepare required reports; capture and communicate significant market intelligence and sales opportunities for assigned programs and support activitiesAssist customers in maintenance planning, scheduling, and workload balancing to meet operational commitmentsTrack parts and material status; help ensure parts availability aligns with established maintenance schedulesMake data-driven recommendations on findings; support root cause analysis and corrective actionsReview effectiveness of maintenance actions; identify training gaps and support delivery of targeted trainingAnticipate requirements beyond immediate issues and help implement actions to satisfy those needsCollaborate with the UK services team on civil customer support activities and cross-site coordinationMaintain rigorous adherence to EHS, quality, and compliance standards

Required Qualifications

High school diploma or GED with significant field maintenance experience; or associate degree/apprenticeship/certification in a relevant technical disciplineHands-on experience performing maintenance on aircraft propeller systems or related rotating composite components (e.g., hubs, blades, pitch control, de-ice, and associated systems)Ability to interpret and apply technical data, drawings, and maintenance manualsDemonstrated experience coordinating maintenance plans, parts, and logistics in an operational environmentStrong communication skills with the ability to interface effectively with customers and cross-functional teamsAbility to travel up to 30% as business needs dictateMust be able to work 1st shift and meet site/customer EHS and quality requirements

Desired Characteristics

Experience with the R391 (C-130) Composite Propeller System or closely related propeller platformsPrior Field Service or on-site customer support experienceBackground in root cause analysis, corrective actions, and continuous improvementFamiliarity with military and/or civil aviation maintenance environments and regulationsStrong problem-solving, organization, and reporting skillsComfort working independently with sound judgment within defined parameters

Additional Information

Relocation: Not authorized unless stated otherwiseWork Authorization: This role requires access to U.S. export-controlled information

Closing At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position