Job Title: Field Service Manager
Job Description

We are seeking a dedicated Field Service Manager to assist HVAC service technicians with diagnostics, troubleshooting, and repairs in the field. The ideal candidate will serve as the primary resource for technical questions and on-site problem resolution, ensuring that all technicians adhere to safety protocols and company procedures. This role involves direct communication with homeowners, providing clear and empathetic explanations to help customers make informed decisions, address concerns, and ensure a high level of customer satisfaction.

ResponsibilitiesAssist HVAC service technicians with diagnostics, troubleshooting, and repairs in the field.Serve as the go-to resource for technical questions and on-site problem resolution.Ensure technicians follow safety protocols and company procedures.Communicate directly with homeowners to explain system issues, repair options, and maintenance recommendations.Provide clear, professional, and empathetic explanations to help customers make informed decisions.Address customer concerns and ensure a high level of satisfaction.Mentor and train service technicians to improve technical skills and customer service.Monitor daily service schedules and assist in dispatching as needed.Ensure timely and accurate completion of service reports and documentation.Collaborate with office staff to streamline service operations and improve efficiency.Essential SkillsHVAC service and troubleshooting expertiseField service managementMechanical repair knowledgeStrong customer service skillsInstallation and preventive maintenance proficiencyPLC troubleshooting capabilityAdditional Skills & Qualifications5+ years of experience in HVAC service, with at least 2 years in a supervisory or leadership role.EPA Certification and relevant HVAC licenses as required by state/local regulations.Strong technical knowledge of residential HVAC systems (heating, cooling, ventilation).Excellent communication and interpersonal skills.Ability to lead by example and motivate a team.Valid driver’s license with a clean driving record.Bilingual (English/Spanish) is a plus.Why Work Here?

Join a team that values collaboration and innovation, where your expertise will directly impact customer satisfaction and service excellence. We are committed to fostering a supportive and dynamic work environment that encourages professional growth and development.

Work Environment

The work environment involves both indoor and outdoor settings, occasionally requiring work in small spaces. You will be equipped with the necessary tools and technology to ensure efficient service delivery.

Job Type & Location

This is a Permanent position based out of Simi Valley, California.

Pay and Benefits

The pay range for this position is $83200.00 - $104000.00/yr.

Company Benefits handled by client.

Workplace Type

This is a fully onsite position in Simi Valley,CA.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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