Our client, a leader in the manufacturing and machining industry, is seeking a Field Service Engineer to join their team. As a Field Service Engineer, you will be part of the technical support team, providing essential services to customers in the Syracuse, New York area. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset, which will align successfully with the organization. **Job Title:** Field Service Engineer **Location: Syracuse, New York** **Pay Range: $83,000 - $110,000** **What's the Job?** + Provide customers with maintenance, repair, and installation assistance for CNC machine tools, either on location or via telephone. + Create and update documentation of technical information and generate ongoing and ad-hoc special reports related to service. + Collaborate with Customer Service Engineers to assist in the installation and maintenance of newer product lines. + Establish and maintain exemplary communication and customer service relationships with clients. + Manage challenging customer situations positively and respond promptly to customer needs while soliciting feedback for service improvement. **What's Needed?** + Bachelor's or Associate's Degree in a technical field is preferred. + 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools. + Experience with various CNC machines, including Fanuc, Mitsubishi, and/or Siemens controls is a plus. + Strong verbal and written communication skills with a focus on exceptional customer service. + Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams. **What's in it for me?** + Comprehensive benefits package including medical, dental, and vision plans. + 401(k) plan with company match to help you save for your future. + Opportunities for professional development and training. + Supportive work environment that values teamwork and collaboration. + Flexible work arrangements with remote options available. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.