Field Service Associate

Company:

Boeing International Corporation, Azerbaijan

Boeing is currently looking for a Field Service Associate (FSA) to join their Field Service team in Baku, Azerbaijan. The Field Service Associate position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.

Position Summary:

The FSA will provide both on-site and remote administrative support and representation to Boeing airline customers worldwide.  The FSA will work with the Field Service Representatives (FSR) at the base, and also directly with airline customer personnel. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc internal and external customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.

Key Responsibilities:

Front Office Management:

Provide guidance regarding local culture and customs to visitors

Provide a high level of professional and confidential support to the office

Use resourcefulness to create appropriate solutions for Boeing and customer issues using established organization policies, practices and procedures.

Develop excellent relationships across multiple organizations and with all levels of commercial Customer and Company personnel to ensure Customer satisfaction with Company products and services

During FSR absence, FSA to carry out normal office administrative duties whereas technical issues to be referred to a delegated FSR in another base.

Utilize cultural expertise and company knowledge to assist the customer as appropriate, ensuring technical issues are referred to appropriate staff.

Prioritize own responsibilities

Translate office documents as necessary

Facilities & Equipment:

Log, track and resolve facility and equipment issues with Facilities Management and contracted vendors.

Coordinate repairs, preventive maintenance and vendor access;

Safety, Health & Security:

Conduct recurring office safety checklist reviews and manage corrective actions using company tools.

Finance & Procurement Support:

Maintain expense reports with receipts retention and accurate recordkeeping.

Records & Inventory Management:

Maintain site records, accounts and OEM facility manuals per company and local requirements.

Ensure document version control, retention and accessibility for audits.

Team Collaboration:

Provide timely operational support

Build and maintain effective relationships across Boeing local functions, site leadership and external vendors.

Required Skills & Competencies:

Associate's or Bachelor's degree in Administration, Office Management, or a similar field is required.

Good written and verbal communication in English

Strong interpersonal, stakeholder engagement and conflict-resolution skills.

Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with online tracking tools.

Proactive, composed and able to prioritize in a dynamic environment.

Demonstrates sound judgment, initiative, discretion and ability to escalate appropriately.

Collaborative team player with experience in multicultural/dispersed teams.

Strong organizational skills and attention to detail.

Preferred Skills & Competencies:

At least two years in an office or similar role is preferred

Experience in an international or multicultural corporate environment is preferred

Flexible to work additional hours when required and willing to travel as needed.

Language Requirements:

Not Applicable

Education:

Associate's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Azerbaijan)