Description

We are seeking a strategic and commercially minded leader to accelerate our Family Banking strategy, creating integrated experiences across Chase’s lines of business to address evolving family needs. You will identify and execute net new revenue opportunities for the Consumer Bank and identify and commercialize cross-line-of-business (e.g., credit card, investing) growth initiatives that strengthen our relationships with parents and children.

 

As a Product Manager within the Consumer Bank - Family Banking team, you will combine strategic thinking, commercial acumen, and exceptional collaboration skills with a customer-first mindset. You will influence executive decisions, partner across lines of business, and ensure that our family offerings deliver measurable impact for customers and the firm. 

 

You’ll thrive in this role if you are a strategic connector who identifies opportunities across products and a commercial thinker who grounds decisions in data and customer value. As a trusted influencer, you’ll drive alignment through credibility and insight, making a meaningful impact on our team and clients.  You will combine strategic thinking, commercial acumen, and exceptional collaboration skills with a customer-first mindset. You will influence executive decisions, partner across lines of business, and ensure that our family offerings deliver measurable impact to customers and the firm. Where necessary, you will partner with our Agile product development teams to build new offerings.  

 

Job responsibilities 

Utilize data and research to identify unmet customer needs where there could also be an opportunity to deepen our relationship with parents and children. With partners, develop potential strategic solutions (e.g., new marketing or sales campaign; new feature for a current product; net new offering) to validate in experimentation and/or research.  Assess business opportunity for winning concepts (e.g., partner to develop a business case)Lead execution of family-focused solutions with partners / lines of business across Chase (e.g., Wealth, Card, Marketing, Chase Branch Network, etc.) Translate strategic vision into actionable commercialization plans that balance customer needs, revenue potential, and operational feasibilityDrive the go-to-market strategy, ensuring a seamless customer experience across digital and branch channelsLeverage data and insights to size and prioritize opportunities to drive customer lifetime value and improve holistic customer experiencesDefine and track key performance indicators (KPIs) post-launch for household penetration, incremental revenue, customer engagement, and satisfactionMonitor competitive intelligence and market trends to inform strategy and maintain Chase’s leadership in family banking.Lead through influence, driving alignment and collaboration across stakeholder groups, and ensuring disciplined execution of initiatives with shared accountability for outcomesCommunicate complex ideas with clarity and impact to diverse stakeholders and executive audiences and champion a customer-first culture that reflects the diverse financial needs of modern families

 

Required qualifications, capabilities, and skills 

5+ years of experience or equivalent expertise in product management, product strategy or a relevant domain area. Proven ability to build and articulate compelling business cases and influence senior stakeholders.Strong business acumen with demonstrated understanding of P&L drivers and customer economics.Demonstrated success driving collaboration and delivering measurable business outcomes.Exceptional prioritization, persuasive communication, and relationship-building skills.Customer-centric approach with ability to balance strategic and tactical execution.

 

Preferred qualifications, capabilities, and skills 

Prior experience in management consulting, corporate strategy, strategic finance, or similar rolesExperience in Consumer Banking and/or fintechs