JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Facility Manager – Is responsible for planning, managing, and delivering high-quality soft and technical facility services across assigned sites. The role ensures a clean, safe, hygienic, and customer-focused workplace environment while maintaining service standards, compliance, cost control, and client satisfaction.

Key Responsibilities1. Soft Services Operations

Oversee day-to-day delivery of soft services including:

Housekeeping & janitorial services

Pantry & cafeteria services

Front office / reception services

Waste management & hygiene programs

Pest control & landscaping coordination

Ensure adherence to SLAs, SOPs, and service quality benchmarks.

Conduct regular site inspections and audits to maintain cleanliness and hygiene standards.

2. Vendor & Manpower Management

Manage outsourced service providers and vendors.

Ensure optimal staffing levels, attendance, grooming, and discipline.

Conduct inductions, training, and performance reviews for soft services staff.

Resolve manpower issues, escalations, and service gaps proactively.

3. Client & Stakeholder Management

Act as the primary point of contact for clients on soft services matters.

Address service requests, complaints, and escalations within agreed TATs.

Prepare and present MIS reports, dashboards, and review meeting updates.

Support client audits, inspections, and compliance reviews.

4. Quality, Hygiene & Compliance

Implement health, safety, and hygiene standards (5S, ISO, HACCP where applicable).

Ensure compliance with statutory, labor, and local regulatory requirements.

Maintain documentation related to SOPs, checklists, audits, and compliance.

5. Cost Control & Budgeting

Manage soft services budgets and monitor operational expenses.

Track consumption of consumables, chemicals, and materials.

Identify cost optimization opportunities without impacting service quality.

6. Helpdesk & Service Management

Oversee FM helpdesk operations and service request management.

Monitor closure rates, response times, and customer satisfaction metrics.

Analyze trends and implement corrective and preventive actions.

7. Continuous Improvement

Drive service innovations, sustainability initiatives, and process improvements.

Introduce best practices to enhance workplace experience and efficiency.

Support transitions, mobilizations, and new site takeovers.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.