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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Jones Lang LaSalle (JLL) seeks a dynamic Facility Executive to oversee soft services operations across our managed facilities portfolio. This role is ideal for experienced professionals from facilities management or hospitality backgrounds who excel at service delivery, vendor coordination, and maintaining exceptional client satisfaction standards. The position offers growth opportunities within JLL's integrated facilities management platform.

Key Responsibilities

Soft Services Operations Management Oversee daily operations of cleaning, catering, security, landscaping, pest control, and waste management services. Ensure service delivery meets JLL quality standards and exceeds client expectations through regular monitoring and performance assessments. Coordinate service schedules to minimize disruption to building occupants while maintaining operational efficiency.

Vendor Coordination and Performance Management Manage relationships with soft services vendors and contractors, ensuring contractual compliance and service level agreement adherence. Conduct regular vendor performance reviews and implement corrective action plans when necessary. Support procurement activities and vendor selection processes under Site Lead guidance.

Client Service Excellence Act as frontline client liaison for soft services matters, responding promptly to requests and concerns. Conduct regular walkthroughs with clients to identify improvement opportunities and ensure satisfaction. Prepare service performance reports and participate in client meetings as required.

Quality Assurance and Compliance Implement quality control procedures through regular inspections and audits of soft services delivery. Ensure compliance with health, safety, and environmental regulations across all service areas. Maintain documentation for regulatory inspections and client audits.

Operational Coordination Collaborate with hard services teams to ensure integrated service delivery. Support budget management through cost monitoring and efficiency initiatives. Assist in emergency response procedures and coordinate services during building events or special circumstances.

Team Support and Development Support training and development of service staff and vendor personnel. Assist in performance evaluations and provide coaching to improve service delivery. Foster positive working relationships across all service teams.

Required Qualifications

Professional Experience 4-5 years of experience in facilities management, hospitality operations, or customer service management roles. Experience managing multiple service providers or departments simultaneously. Background in hotel operations, commercial facilities, corporate environments, or similar service-intensive settings strongly preferred.

Service Excellence Background Demonstrated track record of delivering high-quality customer service in professional environments. Experience with service standards development and performance monitoring. Understanding of cleaning protocols, food service operations, security procedures, or similar soft services functions.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.