Facilities Sr Manager (Lead)
CBRE
Facilities Sr Manager (Lead)
Job ID
225091
Posted
29-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Tokyo - Tokyo - Japan
COMPANY PROFILE
A US Fortune 500 company, CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 90,000 employees and operate in 100+ countries.
JOB SUMMARY
This role is responsible for:
• Being part of the account team that manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value.
• Ensuring alignment between the account organisation and other departments within CBRE to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable the teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.
• Ensures alignment between CBRE and the Client to maximize value creation and ensure excellence in operational delivery through providing direction and oversight to enable the teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.
• Leading the sponsorship essential to deliver against the contract, managing Scope interpretation as required.
• Be the face and representative of CBRE Business Account.
ESSENTIAL DUTIES AND SCOPE RESPONSIBILITIES
• Ensuring fulfilment of ‘promise’ to customer – sets tone and culture for the way CBRE delivers.
• Accountable for financial performance of assigned account within the specific country.
• Ensuring the account has the resources to deliver against the contract, managing scope interpretation as required.
• Build and maintain SME level relationships. Engaging SMEs involvement as needed to leverage the broader CBRE portfolio to introduce new scope & business pricing as part of delivering an integrated set of services.
• Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client.
• Develops and maintains positive client relationships. Conducts client meetings on unresolved facilities issues in an expeditious and professional manner. Communicates to clients regarding facilities matters, emergency preparedness plans, site inspections, work order progress reports, and other related reports.
• Manages and coaches team to deliver excellent service levels for the client within budget.
• Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Works with team to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the account
• Researches and implements new processes and technology to improve operational efficiency.
• Develops and recommends strategic facility management objectives for clients.
• Support Environmental Health and Safety (EHS). These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.
• Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with client requirements and legislation regulations.
• Produces and maintains various facilities management reports and dashboards.
• Oversees management of capital projects.
• Prepares and manages facilities budget.
• Conducts financial / business analysis including preparation of reports
• Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
• Provides formal supervision to individual employees within facilities management team.
• Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Effectively recommends same for direct reports to next level management for review and approval.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime (if appropriate).
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors that are consistent with the company's values.
OTHER RESPONSIBILITIES
• Embed risk awareness culture among team members and be always audit ready;
• Proactively Identify risks, escalate and implement mitigating steps and controls to prevent recurrence.
• Manage issue escalation and resolution within jurisdiction.
• Act as an expert in customer’s business, culture and strategy by proactively contributing to the improvement of the client’s business.
• Accommodate, plan & integrate portfolio contraction & expansion.
• Be mindful of Regional account initiative while delivering Country level strategies
• Ensure the successful management of scope expansion & renewal activities.
• Establish and execute resource & people strategy.
• Act as single point of contact for communication to and from the senior client contact.
• Resolution of performance issues and implement solutions to address negative performance
• Working effectively in a matrix environment / organisation.
• Manage Customer business changes which may impact service delivery.
• Acting as an expert in customer’s business, culture and strategy by pro-actively contributing to the improvement
of the client’s business with innovative and simplified solutions.
• Supporting growth of customer’s business through the development and execution of an Account Business Plan.
• Representing the customers’ best interest externally and internally to CBRE.
REQUIREMENTS
• Proven experience as a leader.
• High level of personal credibility, customer relationship management, networking and interpersonal skills.
• Proven track record in the development & implementation of strategic plans.
• Significant experience managing customer accounts across multiple countries.
• Exceptional collaboration skills.
• Understanding of contracts and commercial models in the market.
• Strong communication skills.
• Industry knowledge and trends.
• Consultative skills.
• Ability to prioritise; interpret and manage risk; deliver results.
• Demonstrating credibility and thought leadership, influencing business outcomes.
• Creating alignment between customer need and organisational delivery.
• Managing issue escalation and resolution within jurisdiction.
• Acting as team leader and be responsible for provision of all services that touch customer; manage escalation process.
• Acting as single point of contact for communication to and from the senior client.
• Maintaining effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within CBRE and executive leadership.
• Working in a matrix environment.
• Being accountable for financial performance of assigned account within jurisdiction.
• Ensuring that the account has the resources to deliver against the contract, managing scope interpretation as required.
• Influencing the client’s planning and budgeting process to enhance value and optimise performance.
EXPERIENCE and EDUCATION
• Credible management of a P&L.
• Proven experience as a leader and people management.
• High level of personal credibility, customer relationship management, networking and interpersonal skills.
• Proven track record in the development & implementation of strategic plans.
• Significant experience managing customer accounts across multiple countries.
• Ability to effectively navigate in a matrix organisation.
• Exceptional collaboration skills.
• Understanding of contracts and commercial models in the market.
• Strong communication skills.
• Industry knowledge and trends.
• Consultative skills.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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