**Description:** This position is a Facilities Operations Analyst where you will be responsible for operating the Facilities Call Center and supporting the maintenance operations\. The role requires the ability to utilize the CMMS system, phone, computer and other systems for creating, monitoring and communication of work orders and other operational needs\. In this position, you will be responsible for: • Monitoring and answering all calls and TEAMS messages to the Help Desk center • Answering emails via the organization resource account • Monitoring and responding to the Site Assistant Manager \(SAM\) request • Supporting the Facilities website for updates and other information • Contacting the appropriate POCs for emergencies • Customer Service relationships and communications • Tracking of performance metrics **Basic Qualifications:** \-Minimum 1 year experience with Customer Service experience \(ex: Help Desk or Call Center\) \-Excellent communication skills and very strong work ethic \-Experience with Microsoft Suite \(Excel, Word, Power Point\) \-Able to prioritize and work independently \-Must be a US citizen \-Ability to obtain and maintain a security clearance **Desired Skills:** \-Experienced with a computerized maintenance management systems \(CMMS\) \-Experience with Share Point and/or web site development \-Experience with purchasing and ordering maintenance related parts and services \-Experience in working in fast paced environment with diverse disciplines \-Experience with Asset Management and FCA processes \-Experience with Tableau \-Flexible with schedule for emergency support **Clearance Level:** None **Other Important Information You Should Know** **Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match\. Should this match be identified you may be contacted for this and future openings\. **Ability to Work Remotely:** Onsite Full\-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility\. **Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees\. Schedules range from standard 40 hours over a five day work week while others may be condensed\. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits\. **Schedule for this Position:** 9x80 every other Friday off **Pay Rate:** The annual base salary range for this position in California, Massachusetts, and New York \(excluding most major metropolitan areas\), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $49,700 \- $87,515\. For states not referenced above, the salary range for this position will reflect the candidate’s final work location\. Please note that the salary information is a general guideline only\. Lockheed Martin considers factors such as \(but not limited to\) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer\. **Benefits offered:** Medical, Dental, Vision, Life Insurance, Short\-Term Disability, Long\-Term Disability, 401\(k\) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays\. \(Washington state applicants only\) Non\-represented full\-time employees: accrue at least 10 hours per month of Paid Time Off \(PTO\) to be used for incidental absences and other reasons; receive at least 90 hours for holidays\. Represented full time employees accrue 6\.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays\. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year\. This position is incentive plan eligible\. **Lockheed Martin is an equal opportunity employer\. Qualified candidates will be considered without regard to legally protected characteristics\.** **The application window will close in 90 days; applicants are encouraged to apply within 5 \- 30 days of the requisition posting date in order to receive optimal consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work\. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility\. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work\. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility\. If this sounds like a culture you connect with, you’re invited to apply for this role\. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications\. **Experience Level:** Experienced Professional **Business Unit:** SPACE **Relocation Available:** Possible **Career Area:** Facilities **Type:** Full\-Time **Shift:** First