Facilities Manager or Facilities Sr Manager Job ID 223733 Posted 10-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Tokyo - Tokyo - Japan **Facilities Manager or Sr Facilities Manager at Financial Institution (Tokyo)** + 外資系大手クライアントに対するファシリティマネジメントサービスにおける、チームマネジメント／サービスの管理／ステークホルダーマネジメントなどを行っていただきます。 + 1年以内にステップアップの機会あり（部門の統括） **Primary Accountabilities:** **Management and Leadership** • Support and oversee the operations all client services operations, mail room, hospitality, finance, reception. Maintain collaboration amongst all teams. • Provide the leadership to the Facility Management team and demonstrate responsiveness and creativity. • Manage the expectation, develop trust and confidence of country stakeholders including Client Partner, COO, and other Business Heads • Provide direction and motivation to the country teams • Create and reinforce culture of ownership • Develop team members and likewise, support on the development of their successors • Counsel, support, and assist direct reports in developing their team • Oversee and support the self-development objectives of the team • Overseeing customer account management for SEA, including negotiating contracts and agreements to maximize profit • Support the country team in developing new business opportunity with existing clients and/or identify areas of improvement to meet target/objective • In collaboration with country leads & senior management team, oversee the operation, staffing, performance, and development of the Facilities Management service delivery staff •Coordinate discussions with direct reports regarding goal setting, performance reviews, and career development planning and incentive/salary administration. •Share best practices with the country teams, Zap reports, H&S matters •Communicating and coordinating with internal teams to deliver solutions. **Operational** •Oversees, and ensures compliance of the country teams in the Client’s Key Operating Procedures, Reporting, etc. •Drive improvement of operations performance through review of local processes including KOP’s, SLA, etc. and suggest streamlined and aligned processes across the countries that will result to savings and process improvement. •Oversees, and supports facility operations including but not limited to helpdesk and reception, space planning, MAC, cleaning and pest control, key management, asset management, etc. •Oversees, and supports client services operations including but not limited to transportation, catering, mailroom, archiving, etc. •Assist the country teams with challenging client requests or issue escalations as needed. •Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes. •Support the implementation of short and long-term projects. •Support the country teams in identifying opportunities for improvement and proposing new tools and processes. Financial •Support in the achievement of financial performance targets for SEA countries targets year on year •Support in the achievement of savings targets for SEA countries, both operational and integrated benefits target year on year •Support the country teams in Finance Management including budgeting, forecasting and achieving •Support in the identification of risk and opportunities for the account **Client Relationship** •Building and maintaining strong, long-lasting customer relationships • Operating as the escalation contact for all matters specific to SEA countries • Develop trust among key stakeholders **Requirements and Qualifications:** • Great leadership skills • Tertiary qualifications in Facilities Management / Engineering will be advantageous. • Has handled complex account structures, either running multiple teams, across multiple locations. • Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks. • Has demonstrated experience in balancing the interests of the client with those of the Firm. • Has experience in translating client needs into existing or new business growth. • Creative thinking with an open mind that is balanced by a strong sense of realism and practicality. • Budget and Forecasting experience, working closely with finance team and onsite team to understand all operational functions, expenses, CAPEX & OPEX. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)