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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Manager

Facility Manager - Job Description

The Facility Manager is responsible for planning, managing, and delivering high-quality soft and technical facility services across assigned sites. The role ensures a clean, safe, hygienic, and customer-focused workplace environment while maintaining service standards, compliance, cost control, and client satisfaction.

Key Responsibilities1. Soft Services Operations

Oversee day-to-day delivery of soft services including: Housekeeping & janitorial services Pantry & cafeteria services Front office / reception services Waste management & hygiene programs Pest control & landscaping coordination

Ensure adherence to SLAs, SOPs, and service quality benchmarks

Conduct regular site inspections and audits to maintain cleanliness and hygiene standards

2. Vendor & Manpower Management

Manage outsourced service providers and vendors

Ensure optimal staffing levels, attendance, grooming, and discipline

Conduct inductions, training, and performance reviews for soft services staff

Resolve manpower issues, escalations, and service gaps proactively

3. Client & Stakeholder Management

Act as the primary point of contact for clients on soft services matters

Address service requests, complaints, and escalations within agreed TATs

Prepare and present MIS reports, dashboards, and review meeting updates

Support client audits, inspections, and compliance reviews

4. Quality, Hygiene & Compliance

Implement health, safety, and hygiene standards (5S, ISO, HACCP where applicable)

Ensure compliance with statutory, labor, and local regulatory requirements

Maintain documentation related to SOPs, checklists, audits, and compliance

5. Cost Control & Budgeting

Manage soft services budgets and monitor operational expenses

Track consumption of consumables, chemicals, and materials

Identify cost optimization opportunities without impacting service quality

6. Helpdesk & Service Management

Oversee FM helpdesk operations and service request management

Monitor closure rates, response times, and customer satisfaction metrics

Analyze trends and implement corrective and preventive actions

7. Continuous Improvement

Drive service innovations, sustainability initiatives, and process improvements

Introduce best practices to enhance workplace experience and efficiency

Support transitions, mobilizations, and new site takeovers

Required QualificationsEducation & Experience

Bachelor's degree in Facility Management, Engineering, Business Administration, or related field

Minimum 5-7 years of experience in facility management or building operations

Proven track record in managing soft services and vendor operations

Technical Skills

Strong knowledge of facility management systems and CAFM software

Understanding of HVAC, electrical, plumbing, and building systems

Familiarity with health, safety, and environmental regulations

Proficiency in MS Office Suite and facility management applications

Core Competencies

Strong leadership and team management abilities

Excellent vendor management and negotiation skills

Customer service orientation with strong communication skills

Problem-solving and analytical thinking capabilities

Budget management and cost control expertise

Attention to detail and quality focus

Certifications (Preferred)

Certified Facility Manager (CFM) or equivalent

ISO 14001, 45001, or quality management certifications

First Aid and Safety training certifications

Working Conditions

Full-time position with potential for extended hours during emergencies

Site-based role with multi-site responsibilities possible

6 Days working and holiday coverage as required

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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