Job Title

Facilities Manager

Job Description Summary

The purpose of this role is to manage a portfolio of client facilities, consult with client stakeholders on items for resolution and prompt action of those items using an established contractor network.

Job Description

Key Responsibilities:

Reporting to the Account Manager, the Facilities Manager is responsible for an assigned portfolio of client properties

The properties under management can range up to 250 sites depending on type and size

Comprehensive annual property inspections including NABERs Assessments

Initial and critical point of contact for all reactive maintenance works, 24/7.

Manage and communicate critical incidents and recovery plans to stakeholders.

Initiate contactor Subject Matter Expert crisis management group to feed into the business Crisis Management Team if required

Maintain a high quality facility through diligent reviews of all maintenance activities including audits and attending vendor performance meetings for both reactive and programmed works if required.

Attend regular team, partner and stakeholder meetings with ‘Service Excellence’ always in mind.

Interface between the Landlord with the client business operationally, including attending LL meetings and reporting as required

Monitor and assess completed sub-contractor works to ensure they are delivered as per the agreed SLA and meet compliance at all times

Establish, maintain and manage the asset lifecycle plan for all plant and equipment as per the Lease Agreement obligations, and ensure the Asset Register remains up to date

Deliver technical expertise and advise in relation to critical infrastructure and hard FM services

Induction of contractors and assurance of all compliance, legislative requirements are met and maintained

Continual focus on innovation, constantly strive to improve what and how we do things

Undertake a ground up budget build-up of the sites on an annual basis, including periodic reforecasts which will include the planning for investment and all maintenance that is required – both reactive and planned

Closely monitor all system transactions and supporting documentation to preserve integrity of data and reports and meet associated KPIs. 

Assist with internal and external audits as required, including random spot-checks of transactions and supporting documentation to test data integrity, appropriate authorisation and adherence to all processes and guidelines.

Use technology as a tool to improve performance and process.

Ensure process documentation is kept up-to-date and the database and filing systems are appropriately maintained.

Invoice approvals including reconciliation of reactive maintenance invoices and invoice exceptions if required

Financial Management: Reactive & Planned maintenance spend/financial administration and reporting/P&L statement reporting.

Relief and support of peers as required.

Represent the business in negotiations, at conferences, conventions and seminars and official occasions, ensuring the presentation of a positive and professional image of the business.

Comply with all work, health, safety and environmental policies and procedures

Operate in a manner that will minimise any adverse environmental impacts associated with their activities.

Prepare and submit detailed and accurate business cases where required

Build & maintain healthy working relationships with a Cushman and Wakefield internal shared services team and the property services centre team which are key for you to successfully deliver facilities management services.

Behave in such a way that encourages and supports a “one team” culture.

Effective management of Work Orders within 30 days

Any other duties as reasonably required to complete role

Background and Experience

Minimum 3+ years’ experience working with Facilities Management

Experience & knowledge across a broad range of property activities essential.

Strong client focus and customer service mindset essential.

Demonstrated ability to act upon client instructions and achieve results

Able to work independently and as part of both a local and international team.

Proven ability to consistently meet or exceed KPI targets.

Required Qualification:

Australian Citizenship required

Must hold or must be willing to obtain security clearance

Occupation specific capabilities:

Technical or onsite management background (optional)

Attention to Detail

Planning & Organisation

Time Management

Financial Acumen

Communicate Effectively

Business Writing

Manages Risk & Compliance

Systems & Data Management

Organisational Core capabilities:

Best Thinking: Strategic Thinker, Thought Leader, Commercial Awareness

Best Results: Delivers Extraordinary Results, Leads through Change, Inspirational Leadership

Best People: Customer Service Excellence, Grows Self & Others, Collaborates with Others

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

Competitive salary and opportunity for career progression

4 weeks annual leave a year (pro rata for part time employees)

Being part of a growing global company

A Supportive and flexible environment;

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”