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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Management

The FM acts as the single point of contact between JLL and the client, WPP. As the committed site lead of the WPP office, the FM manages all JLL and vendor headcount with operational oversight of all hard and soft services and event management

The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs 

The FM will propose operating and long-term capital planning and budgeting process as well as attend regular meetings with JLL and the client.

Overall Technical responsibility of facilities service delivery 

Responsible for campus facilities operation.

Establish Engineering & Operational procedures and roll out to site FM staff

Ensure compliance with all local statutory regulations

 Monitor and ensure all building procedures and performance measures are maintained at all times

Managing all vendors to carry out technical audits / maintenance for all installation as scheduled

Development of technical service standard and provide solutions for technical issues

Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met

Initiate a system to measure quality of performance on a quarterly basis

Initiate Preventive Management Program

Participate in emergency response exercises as per client’s requirement

Adhere to Safeguarding and Vistor’s policy and ensure vendors’ compliance

Review and prepare reports for all soft services related matters, including events setup & support

Assess contracts to ensure best value delivered to the Client

Initiate a system to measure quality of performance on a quarterly basis

Prepare monthly management report and ensure effective completion of all incident reports.

Client/Stakeholder Management

Manage the key client team representatives effectively to ensure that expected service levels are achieved

Build strong working relationships with key client representatives and promote company's engineering platform and provide a key linkage between the wider organisation and the client representative and account team

Coordinate with stakeholders to ensure smooth delivery of programs and procedures

Procurement & Vendor Management

Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools & documentations

Plan and manage budgets for Engineering & Operational contracts

Manage contract on vendors for technical services

Risk Management

Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)

Ensure proper engineering documentation and adherence to the established change management controls for all sites

Support the EHS team to provide guidance to the Site Engineer, Supervisors and Technicians on the requirements of the Health & Safety Program.

Protect the health & safety of staff and others by adhering to and developing guidelines and strategies

Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained

Ensure compliance with statutory regulations on fire, health and safety standards

Ensure compliance with the company's programs and audit programs and participate in engineering community initiatives

Adhere to the company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

Site Operations

Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the facility

24/7 emergency call support and site attendance as required

Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time

Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings

Continuous optimisation of processes, tools and documentation

Achieve key performance indicators and service level agreement targets

Emergency Call Out

Stand-by 24/7 for all emergency call outs

Maintain register of all call outs and support the site to prepare incident reports

Coordinate appropriate action for rectification including preliminary cause and effect analysis of fault

Other Personal Characteristics

Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language),  also an active listener

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Critical Competencies for Success

Client Focus & Relationship Management

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Team Leadership (where applicable)

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Project Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Ideal Experience

Min. Bachelor’s degree in facilities management, building, business or other related field &/or  3-5 years experience in facilities, property management, hospitality or related field

Has experience working in <client industry> environment

Knowledge of local occupational health and safety requirements

Knowledge of critical facilities

Knowledge of vendor management for specialized services

Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Proven capacity to understand and interpret commercial contracts

Strong budget management and financial analysis skills

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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