Job Title

Facilities Coordinator - Office Manager

Job Description Summary

As a key member of a global team, you will be responsible for the day-to-day management, service delivery, and ownership of the assigned office location within the client’s estate. The role ensures a high-quality workplace and office experience, while meeting all contractual service quality, commercial, and compliance requirements.

Job Description

Act as a visible on-site presence and primary point of contact for the office and workplace experience.

Be accountable for the overall office environment, ensuring a consistently high-quality experience for colleagues and visitors.

Oversee daily office operations, supporting colleagues with workplace and office-related needs.

Understand and live the Client values, and articulate how they are applied in the execution of Workplace and Office Management responsibilities.

Understand, commit to, and uphold the Operating Principles of the C&W–Client contract.

Understand Client priorities as they apply to the location and daily office operations.

Ensure all third-party and office-related services are delivered in line with the commitments of the global contract.

Manage and coordinate on-site service providers and suppliers.

Recommend changes to third-party supplier arrangements where service quality, commercial performance, or compliance are compromised.

Build and maintain strong relationships with key Client colleagues, acting as a trusted and approachable Office Manager and support resource.

Contribute to the 9-point Key Performance Indicator (KPI) system for the location, covering colleague experience, commercial performance, and compliance.

Support and help manage minor works and office improvements as directed by Client, assisting the Workplace Manager.

Ensure the Workplace Guide / Office Services Directory for the location remains fully up to date at all times.

Work closely with the Client IT team to ensure seamless office operations, including access and security, visitor management, desktop IT, network availability, and reprographics

Support the management of commercial and operational risk at the location, maintaining an up-to-date risk register to minimise and mitigate known and unforeseen risks.

Contribute to the management of Health & Safety within the office, minimising or eliminating lost-time incidents and completing all required audits and reporting.

Support the effective management of sustainability initiatives within the office, in line with Client requirements.

Requirements

Previous experience in office management and/or administration roles

Strong communication, presentation, and negotiation skills.

Team player, People and stakeholder management skills.

Relationship and vendor management.

Budget and cost management awareness.

.English level: ADVANCED (C1)

Location: Alcobendas (Madrid)

INCO: “Cushman & Wakefield”