Facilities Coordinator - Knightsbridge, London Job ID 249923 Posted 05-Dec-2025 Service line Advisory Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **Facilities Coordinator** **Role Purpose** Provide professional support to the General manager and two Estate Services Managers. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. **Role Specific Particulars** The properties are located in Knightsbridge and form part of The Knightsbridge Estate. 8 Buildings within a 3.5 Acre estate (Cira 500,000Sqft) of Mixed use. Centrally managed from a site office. This role is based on-site Monday to Friday **Key Responsibilities** + To comply with Health and Safety on site, maintaining accurate records, using the Meridian (Vanity) system, and support contactor management as appropriate. + Review compliance through (Vanity) and chase suppliers and internal teams for the required documents where compliance is upcoming or overdue, ensuring all evidence is uploaded. + To review actions raised through (Vanity) , delegate them to the relevant suppliers, provide regular comments on overdue actions with supporting evidence attached + To Raise Ad-Hoc and contract Purchase orders as detailed by the team, filing and sending them as appropriate. Adding Pos to the Elogs (Vanity) Portal + Gain an understanding of the service charge budgets and their schedules + To oversee meter reading collection within all required buildings and filter for anomalies, to send this sheet to a dedicated email address each month for accurate billing. + To Assist the visit and walk arounds of the Consultants for FRA,H&S Audits, WAH, Water, etc. + To review supplier paperwork both on site (logbooks) and electronic reports + To book access with tenants for maintenance visits + To liaise with the suppliers on the access arrangements to ensure a smooth process + To respond to requests for maintenance /via telephone and electronically. Delegating to the correct team and following up + To research questions and solutions using available information resources, advising the GM/ESM of the suggested actions + To identify and escalate situations requiring urgent attention. + To liaise with tenants and deal with any operational queries they might have. + Prepare activity reports and provide statistical data to the GM to inform operational strategy. + Take notes at regular meetings and share the summary with the teams + Carry out weekly and monthly property inspections, filling out Vanity where applicable + Raise insurance claims through the relevant portal + Any other duties as directed by your Line Manager. **Person Specification/Requirements** + Understand how the industry and stakeholders function, and the range of services available to clients. + Constantly updating knowledge of legislation relating to property management. + Develop an understanding of how to build and maintain client, supplier and customer relationships. + Understanding of key issues to be noted on property inspections. + Understand and use industry/specific IT applications. + Understand the principles of service charges. + Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge. Know and be able to apply legislation and policies relating to Environmental protection. + Understand insurance relating to buildings and the FSA regulations. + Contributes to team business plan/strategy + Able to work as part of a team, supporting colleagues. + Able to use IT software such as Word, Excel, and databases. + Oriented towards providing excellence in customer services. + Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills. + Willing to learn and expand the processes of the helpdesk function as the role progresses. + Be able to communicate effectively verbally and in writing CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)